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What is Subivi?

Subivi has been created to seamlessly manage your entire customer support operation with both ease and efficiency. Our platform is equipped with specialized tools designed to help you resolve tickets promptly while ensuring customer satisfaction and encouraging repeat purchases. Recognizing the difficulties associated with eBay’s messaging and ticketing system, we provide a solution that allows for ticket management directly through Subivi, eliminating the need to log into eBay. You can conveniently upload shipping labels, handle refunds—whether full or partial—and update tracking numbers with minimal effort. Subivi supports all ticket categories on eBay, encompassing returns, disputes, INS cases, cancellations, and general inquiries. As business owners, we often find ourselves overwhelmed by tedious tasks like opening Excel sheets for template responses, copying customer information, or sending follow-up 'thank-you' emails after each transaction. By simplifying these processes, Subivi empowers you to concentrate on the more critical elements of your business, ultimately boosting productivity and enhancing customer experience. As a result, you can devote more time to strategic growth initiatives rather than getting bogged down in day-to-day operations.

What is NextFeed?

NextFeed is a specialized product feed management solution tailored for ecommerce teams aiming to prevent feed downtime, setting itself apart from conventional feed tools that merely export files and leave users to rectify errors after product rejections. By adopting a proactive stance, NextFeed identifies potential approval risks before any export occurs, flagging concerns such as absent GTINs, insufficient titles for Shopping query coverage, inconsistencies in taxonomy, image-related issues, and adherence to channel policies in a daily report that includes an assigned owner and actionable recommendations. The platform allows seamless integration of your catalog from various sources, including Shopify, WooCommerce, Magento 2, BigCommerce, Google Sheets, or through custom CSV/XML/API formats, making it incredibly versatile. NextFeed improves your feeds with channel-specific transformations using an easy-to-navigate rules engine and an AI-driven mapping assistant, ultimately delivering optimized feeds to numerous platforms such as Google Shopping, Meta, TikTok Shop, Amazon, Pinterest, Microsoft Ads, Klaviyo, Walmart, Shopee, eBay, and other custom exports, while also continuously checking and maintaining sync health. Additionally, there's no need for any developer assistance, and you can explore the platform risk-free with a 14-day trial that does not require a credit card, ensuring that you can evaluate its effectiveness without any financial commitment.

Media

Media

No images available

Integrations Supported

eBay

Integrations Supported

BigCommerce
Google Sheets
Magento
Shopify
WooCommerce

API Availability

API Availability

Pricing Information

$12 per month
Free Trial Offered?

Pricing Information

$49/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Subivi

Date Founded

2016

Company Location

Israel

Company Website

app.subivi.com

Company Facts

Organization Name

NextFeed

Date Founded

2023

Company Location

Malaysia

Company Website

www.nx-feed.com

Categories and Features

eCommerce Tools

Not specified

Categories and Features

eCommerce Tools

Not specified

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