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What is Sugar Sell?

Sugar Sell differentiates itself as a unique Customer Relationship Management system, featuring a broad spectrum of capabilities such as sales-force automation, marketing initiatives, customer support, collaboration functionalities, mobile access, social CRM integration, and detailed reporting tools. By implementing Sugar Sell, both individuals and teams can recover valuable time to focus on projects and interact more efficiently with customers, which in turn boosts sales performance. Discover the benefits experienced by top brands by exploring Sugar Sell today. In contrast to other customer management solutions, Sugar Sell promises an outstanding user experience that truly distinguishes it. Honored as a four-time recipient of satisfaction, reliability, and technical support accolades in PCMag’s Business Choice Awards, Sugar has earned the trust of numerous businesses. The platform's real power lies in the story it creates—integrating your customers, your business, and its future direction. When you aim to provide every employee with timely and pertinent information, Sugar Sell stands out as the premier solution for enhancing customer experience, not only meeting needs but anticipating them before they arise. Moreover, adopting this cutting-edge platform can result in significant transformations for your organization, fostering growth and innovation.

What is InTouchCRM?

InTouch is a well-respected sales and marketing platform that brings together more than ten vital business tools, offering a complete solution to effectively manage and grow your enterprise, thereby eliminating the need for costly multiple systems. With InTouchCRM, you can safely keep your contacts in the cloud for easy access by your team from any location and at any time, which significantly improves collaboration while on the go. You can effortlessly access all important information regarding your prospects and customers, such as their contact history, engagement metrics, and their current position within your sales pipeline. Furthermore, you can log all interactions, including phone calls and meetings, which keeps your team well-informed and assures that your customers receive a smooth experience. This cohesive strategy not only enhances operational efficiency but also cultivates deeper relationships with your clients, ultimately leading to greater customer satisfaction and loyalty. By integrating these capabilities into one platform, InTouch truly simplifies the complexities of sales and marketing management.

Media

Media

Integrations Supported

ActiveCampaign
Adobe Acrobat Sign
Aline
Campaign Monitor
ConnectAndSell
Ephanti
Fluttermail
FreshMail
Freshdesk
HighGear
HubSpot Customer Platform
Mapsimise
PrintCommerce
Sugar Connect
Sugar Serve
SugarCRM
UniVoIP Cloud Contact Center
Wrike
Xoxoday
datapine

Integrations Supported

ActiveCampaign
Adobe Acrobat Sign
Aline
Campaign Monitor
ConnectAndSell
Ephanti
Fluttermail
FreshMail
Freshdesk
HighGear
HubSpot Customer Platform
Mapsimise
PrintCommerce
Sugar Connect
Sugar Serve
SugarCRM
UniVoIP Cloud Contact Center
Wrike
Xoxoday
datapine

API Availability

Has API

API Availability

Has API

Pricing Information

$40 per user per month
Free Trial Offered?
Free Version

Pricing Information

$14 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SugarCRM

Date Founded

2004

Company Location

United States

Company Website

www.sugarcrm.com

Company Facts

Organization Name

InTouchCRM

Date Founded

2005

Company Location

United Kingdom

Company Website

www.intouchcrm.com

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Sales Tracking

Activity Dashboard
Alerts / Notifications
Appointment Scheduling
Call Logging
Comments / Notes
Custom Reports
Document Management
Email Templates
Interaction Tracking
Lead Management
Lead Scoring
Pipeline Management
Reporting / Analytics
Task Management

Social CRM

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Sales Tracking

Activity Dashboard
Alerts / Notifications
Appointment Scheduling
Call Logging
Comments / Notes
Custom Reports
Document Management
Email Templates
Interaction Tracking
Lead Management
Lead Scoring
Pipeline Management
Reporting / Analytics
Task Management

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