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What is SurgePoint?

SurgePoint represents a state-of-the-art solution for managing reputation and marketing that helps enterprises secure more 5-star ratings, build trust, and boost their income by optimizing the management of review and referral initiatives while integrating feedback from key platforms like Google, Facebook, and Yelp into a single dashboard. The platform automates the solicitation of reviews after customer interactions, freeing businesses from the tedious task of manually gathering feedback, while compiling all reviews into a comprehensive reputation dashboard that makes it easier to oversee, respond to, and manage online reputation. Additionally, SurgePoint equips businesses with tools to automate referral requests at crucial junctures, enabling them to evaluate campaign effectiveness through real-time analytics and utilize AI-driven insights to identify patterns in customer sentiments, thereby enhancing services in response to feedback. Moreover, it offers follow-up reminders that encourage repeat business and strengthen customer loyalty, along with seamless compatibility with widely-used CRMs, allowing organizations to quickly implement customized campaigns that resonate with their target audience. By leveraging this advanced platform, businesses can significantly improve their online visibility, foster customer engagement, and accelerate growth in an increasingly competitive landscape, ultimately positioning themselves for long-term success. Thus, SurgePoint not only enhances operational efficiency but also empowers businesses to cultivate stronger relationships with their customers.

What is G2?

G2, formerly known as G2 Crowd and often referred to as G2.com, serves as a comprehensive platform that enables users to discover reviews and comparisons for a diverse array of software and services, including categories such as CRM, marketing, and project management. This platform allows users to delve into product ratings, explore alternatives, and gain insights based on feedback from verified users. Beyond user-generated reviews, G2 also releases reports like the Grid® Reports, which highlight trends and performance metrics across various software domains. Designed to support businesses and professionals in evaluating technology solutions, G2 proves to be an essential tool for making informed decisions about software and services. Additionally, the content created by users cultivates a community rich in shared knowledge and experiences, thereby improving the decision-making process for prospective buyers. This collaborative environment not only aids in transparency but also encourages ongoing dialogue among users, further enhancing the overall value of the platform.

Media

Media

Integrations Supported

Angi
AppBilling
AppReseller
Feedback Link
GetAccept
Housecall Pro
Intentomatic
JustReview
Koala
LinkedIn Sales Navigator
Masset.ai
Monterey
Prodsight
Retamo
Scoro
Senja
Xoxoday
Yelp
Zendesk

Integrations Supported

Angi
AppBilling
AppReseller
Feedback Link
GetAccept
Housecall Pro
Intentomatic
JustReview
Koala
LinkedIn Sales Navigator
Masset.ai
Monterey
Prodsight
Retamo
Scoro
Senja
Xoxoday
Yelp
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurgePoint

Company Website

www.thesurgepoint.com

Company Facts

Organization Name

G2.com

Date Founded

2012

Company Location

United States

Company Website

g2.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

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