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What is SurgyCRM?

SurgyCRM is an innovative cloud-based customer relationship management solution crafted specifically for hospitals to adeptly manage patient inquiries and improve engagement throughout the care continuum. This comprehensive platform merges multiple communication channels—such as websites, chatbots, call centers, WhatsApp, walk-ins, and referrals—into a single, shared inbox that allows for assignment, follow-up, source tracking, and conversion metrics that correspond with hospital information system records. Teams can set care-journey milestones, automate WhatsApp reminders, manage doctor and partner referrals, and collect feedback via QR codes, which are all tracked as tickets. An efficient bilingual chatbot on the website captures inquiries and generates leads, while features like role- and branch-based access, audit trails, and dashboards ensure smooth operations across various locations. Furthermore, a mobile field app enables the documentation of referral visits, guaranteeing that all interactions are systematically recorded. SurgyCRM is designed for hospitals and healthcare organizations, providing seamless integration with existing HIS/HMS platforms through APIs or scheduled data synchronization, and it can also accept data input via spreadsheet imports to accommodate diverse operational needs. This versatile solution is offered as a multi-tenant software-as-a-service platform, promoting collaborative use among a range of stakeholders, thereby enhancing overall efficiency in patient management. Ultimately, SurgyCRM not only streamlines processes but also fosters improved communication and collaboration within healthcare teams.

What is H-Connect?

Digital Health Practice provides an all-encompassing software solution that streamlines the management of patient interactions, appointments, and health records. By adopting digital transformation through the integration of various healthcare systems, providers can leverage H-Connect’s web and mobile applications to significantly improve patient care by introducing a digital health wallet. This innovative wallet not only aggregates clinical data but also incorporates patient relationship management and analytics tools to support the overall development of medical practices. It is essential to keep your patients engaged by offering them a customized digital health wallet, enabling them to manage and store health information from multiple sources efficiently. Transitioning your clinic or hospital into a fully digital setting can enhance patient care by integrating or utilizing independent systems for health record management, appointment scheduling, medication reminders, and follow-up visits, all conveniently accessible through the patients' digital health wallet alongside effective patient relationship management. This strategy not only optimizes operational processes but also elevates the patient experience through personalized digital solutions, fostering a more connected and informed healthcare journey. By continuously adapting to these advancements, healthcare providers can ensure they meet the evolving needs of their patients.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

API Availability

API Availability

Pricing Information

$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/products/surgy-crm

Company Facts

Organization Name

H-Connect

Company Location

India

Company Website

www.hconnect.co.in/

Categories and Features

Categories and Features

Clinic Management

Not specified

Electronic Medical Records (EMR)

Appointment Management
Charting
Compliance Tracking
E-Prescribing
HIPAA Compliant
Meaningful Use Certified
Patient Portal
Self Service Portal

Medical Scheduling

Not specified

Patient Engagement

Not specified

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