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What is SurgyCRM?

SurgyCRM is an innovative cloud-based customer relationship management solution crafted specifically for hospitals to adeptly manage patient inquiries and improve engagement throughout the care continuum. This comprehensive platform merges multiple communication channels—such as websites, chatbots, call centers, WhatsApp, walk-ins, and referrals—into a single, shared inbox that allows for assignment, follow-up, source tracking, and conversion metrics that correspond with hospital information system records. Teams can set care-journey milestones, automate WhatsApp reminders, manage doctor and partner referrals, and collect feedback via QR codes, which are all tracked as tickets. An efficient bilingual chatbot on the website captures inquiries and generates leads, while features like role- and branch-based access, audit trails, and dashboards ensure smooth operations across various locations. Furthermore, a mobile field app enables the documentation of referral visits, guaranteeing that all interactions are systematically recorded. SurgyCRM is designed for hospitals and healthcare organizations, providing seamless integration with existing HIS/HMS platforms through APIs or scheduled data synchronization, and it can also accept data input via spreadsheet imports to accommodate diverse operational needs. This versatile solution is offered as a multi-tenant software-as-a-service platform, promoting collaborative use among a range of stakeholders, thereby enhancing overall efficiency in patient management. Ultimately, SurgyCRM not only streamlines processes but also fosters improved communication and collaboration within healthcare teams.

What is Lama Care?

Lama Care is an innovative software solution created in Australia for NDIS providers operating in the disability services field. This all-in-one platform includes functionalities like managing participants, scheduling staff, handling billing, ensuring compliance tracking, providing funding visibility, and maintaining documentation that adheres to audit standards, all accessible through a single interface. Designed for organizations that deliver personalized assistance, therapy, and Support Coordination, Lama Care offers a practical, expandable, and cost-effective technology option to fulfill their requirements. By prioritizing the enhancement of service delivery, Lama Care enables providers to optimize their workflows and elevate the quality of client outcomes. Ultimately, this software aids in fostering a more efficient and responsive environment for both providers and the individuals they serve.

Media

Media

No images available

Integrations Supported

SurgyFrontdesk
WhatsApp

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$500
$500–$600 per user per year. Annual subscription. Contact us for a quote.
Free Trial Offered?

Pricing Information

$5.95 AUD/Participant/month
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

Android
iPhone
Windows
Mac
Chromebook

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/products/surgy-crm

Company Facts

Organization Name

Lama Care

Date Founded

2022

Company Location

Australia

Company Website

www.lamacare.com.au

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Patient Communications
Patient Management

Categories and Features

Healthcare CRM

Not specified

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