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What is SurgyCRM?

SurgyCRM is an innovative cloud-based customer relationship management solution crafted specifically for hospitals to adeptly manage patient inquiries and improve engagement throughout the care continuum. This comprehensive platform merges multiple communication channels—such as websites, chatbots, call centers, WhatsApp, walk-ins, and referrals—into a single, shared inbox that allows for assignment, follow-up, source tracking, and conversion metrics that correspond with hospital information system records. Teams can set care-journey milestones, automate WhatsApp reminders, manage doctor and partner referrals, and collect feedback via QR codes, which are all tracked as tickets. An efficient bilingual chatbot on the website captures inquiries and generates leads, while features like role- and branch-based access, audit trails, and dashboards ensure smooth operations across various locations. Furthermore, a mobile field app enables the documentation of referral visits, guaranteeing that all interactions are systematically recorded. SurgyCRM is designed for hospitals and healthcare organizations, providing seamless integration with existing HIS/HMS platforms through APIs or scheduled data synchronization, and it can also accept data input via spreadsheet imports to accommodate diverse operational needs. This versatile solution is offered as a multi-tenant software-as-a-service platform, promoting collaborative use among a range of stakeholders, thereby enhancing overall efficiency in patient management. Ultimately, SurgyCRM not only streamlines processes but also fosters improved communication and collaboration within healthcare teams.

What is Softway Medical HOSPITAL MANAGER?

The hospital management system, which integrates various facilities and functions (including MCO, SSR, PSY, and HAD), serves as a solid platform for a holistic and interconnected information system designed specifically for healthcare providers. It is organized into distinct business modules that meet the specific needs of various health institutions. By effectively tackling the organizational and strategic obstacles encountered by healthcare entities, the hospital manager enables the consolidation of resources and frameworks necessary for overseeing multi-establishment operations, population health initiatives, and the sharing of best practices. Moreover, it fosters seamless information flow between hospitals, outpatient care centers, and community health services, thereby enhancing communication. The solution guarantees high-quality and prompt support through a comprehensive general medical summary that is applicable and streamlined across multiple institutions. In addition, it features tools for continuous monitoring and evaluation of availability rates through monthly reports, as well as tracking application response times, which contributes to improved operational efficiency. This thorough methodology ultimately seeks to enhance patient care while optimizing healthcare workflows throughout the entire system, ensuring that all aspects of care delivery are aligned for better outcomes.

Media

Media

Integrations Supported

WhatsApp

Integrations Supported

Posos

API Availability

API Availability

Pricing Information

$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/products/surgy-crm

Company Facts

Organization Name

Softway Medical

Date Founded

2006

Company Location

France

Company Website

www.softwaymedical.fr/produit/hopital-manager

Categories and Features

Categories and Features

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