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What is SurveyCXM?

SurveyCXM is a powerful tool that helps gauge Net Promoter Scores, enabling you to identify your most loyal customers effectively. The user-friendly interface streamlines survey creation, allowing for easy customization to meet your unique requirements. This software provides essential insights into customer satisfaction and loyalty, making it an invaluable resource for businesses aiming to enhance their customer relationships. Additionally, the ability to analyze feedback in real-time empowers companies to make informed decisions based on the voice of their customers.

What is Nicereply?

Customer satisfaction survey software available online includes tools for measuring CSAT, Net Promoter Score (NPS), and Customer Effort Score (CES 2.0). Nicereply supports numerous teams from leading companies like Microsoft, Hubspot, and Buffer in their efforts to assess and enhance their customer service performance. - Evaluate Customer Satisfaction, NPS, and CES for individual agents, teams, or across the entire organization. - Boost your survey response rates by up to 200%. - Access your CRM data and establish triggers based on that information. - Acquire three times the feedback without the need for additional emails. You have the flexibility to personalize both the appearance and content of your surveys. - Generate reports, monitor key performance indicators, set objectives, and create actionable insights. This comprehensive tool not only streamlines the feedback process but also empowers businesses to make data-driven decisions for improved customer interactions.

Media

No images available

Media

Integrations Supported

Bold BI
Desktop.com
Easyflow
Freshdesk
Front
Gmail
Groove
Microsoft Outlook
Mojo Helpdesk
Pandium
ProjectManager
Quickwork
Salesforce
Shopify
Slack
TeamSupport
Trelica
Truto
Zapier
Zendesk

Integrations Supported

Bold BI
Desktop.com
Easyflow
Freshdesk
Front
Gmail
Groove
Microsoft Outlook
Mojo Helpdesk
Pandium
ProjectManager
Quickwork
Salesforce
Shopify
Slack
TeamSupport
Trelica
Truto
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$39.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

QDegrees Services

Date Founded

2023

Company Location

India

Company Website

www.qdegrees.com

Company Facts

Organization Name

Nicereply

Date Founded

2011

Company Location

Slovakia

Company Website

nicereply.com

Categories and Features

NPS

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

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