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What is SurveyStance?

SurveyStance revolutionizes the feedback collection process for both customers and employees by offering engaging and interactive solutions. Our range of tools includes Smiley Face Feedback Kiosks, QR code surveys, and Email Signature Surveys, enabling you to effectively track satisfaction levels, uncover trends, and swiftly respond with automated alerts when negative feedback is detected. Additionally, the platform boasts advanced reporting features that leverage AI to interpret open-ended responses and assess vital metrics like NPS, CSAT, and Employee Engagement. By using SurveyStance, you not only collect valuable feedback but also take immediate steps to improve experiences and drive growth, ensuring your organization stays attuned to stakeholder needs. This proactive method ultimately fosters enhanced engagement and cultivates a more favorable atmosphere for everyone involved, paving the way for continuous improvement and success. As a result, organizations can better align their strategies with the evolving expectations of their audience.

What is FeedbackNow?

Collecting customer feedback is crucial for delivering outstanding customer experiences; through the proactive gathering and examination of this feedback, businesses can spot potential problems before they worsen and negatively impact their operations. Our cutting-edge customer feedback solution features Smiley Boxes along with digital methods of collecting data, allowing for the gathering of valuable customer insights. These intuitive devices encourage high response rates from customers, thus simplifying the engagement process for organizations. Designed for global use, our system requires minimal IT integration, making it suitable for a wide range of businesses. Developed in Switzerland, the Smiley Box is built to endure water and impact, with an impressive battery life capable of lasting beyond a million interactions. To maintain peak performance, our system is regularly updated to incorporate the latest technological advancements. Furthermore, our data center adheres to stringent security, privacy, and redundancy standards, ensuring organizations can utilize our services with confidence. We prioritize continuous enhancement in our operations, consistently evolving our offerings to meet the shifting demands of the market. This commitment to improvement not only benefits our clients but also enhances the overall customer experience significantly.

Media

No images available

Media

Integrations Supported

Integrations Supported

3D Cloud
Microsoft Power Platform
Teamstack

API Availability

API Availability

Pricing Information

$39
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

SurveyStance

Date Founded

2011

Company Location

United States

Company Website

www.surveystance.com

Company Facts

Organization Name

Forrester Research

Date Founded

1983

Company Location

United States

Company Website

www.feedbacknow.com

Categories and Features

Customer Feedback

Not specified

Survey

Not specified

Categories and Features

Customer Experience

Not specified

Customer Feedback

Not specified

Experience Management

Not specified

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