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What is Sutherland Connect?
Effective customer service is essential for improving customer loyalty and retention, which in turn significantly impacts a company's financial success. With customer expectations rapidly changing in recent years, there is now a demand for seamless interactions across multiple platforms, such as social media, messaging applications, and live chat. Customers expect quick and efficient service regardless of the channel they choose, as well as consistent support even when switching between different platforms. Sutherland Connect offers a powerful cloud-based omnichannel customer experience solution that utilizes cutting-edge engagement technologies to serve clients globally, all within a secure, multi-tenant environment. By adopting this hybrid approach, we can provide features typically exclusive to on-premise solutions, all delivered through a flexible 'as-a-service' model that can be tailored to meet our clients' unique requirements. This forward-thinking strategy not only improves the overall customer experience but also strengthens lasting relationships, which are vital for sustained business growth. Additionally, by continuously evolving our services to meet changing demands, we ensure that our clients remain competitive in an ever-shifting market landscape.
What is Inconcert?
Inconcert is an advanced AI-powered customer experience platform designed to transform how businesses engage with their customers across all touchpoints. It integrates omnichannel communication tools with intelligent AI agents to create seamless and personalized customer journeys from acquisition to after-sales support. The platform includes a range of solutions such as a cloud-based contact center, virtual AI agents, marketing automation, conversation analytics, and workforce management systems. These tools enable businesses to automate interactions, reduce response times, and improve overall service quality. Inconcert’s AI agents can handle both voice and digital interactions, providing continuous, accurate, and efficient support without downtime. The platform also offers real-time analytics and insights, helping organizations understand customer behavior and optimize their strategies. Its workforce management tools ensure the right balance between demand and resources, improving productivity and service levels. Inconcert’s flexible cloud infrastructure allows businesses to scale operations and adapt to changing needs. It integrates easily with existing systems, enabling smooth workflows and enhanced collaboration. The platform is designed to deliver measurable results from day one, helping organizations increase efficiency and customer satisfaction. With global support and local expertise, Inconcert ensures successful implementation and ongoing optimization. By combining AI, automation, and omnichannel capabilities, it empowers businesses to deliver exceptional customer experiences. Ultimately, Inconcert helps organizations drive growth by turning customer interactions into strategic advantages.
Integrations Supported
Facebook
Inagent
Inconnect
Infunnel
Inspeech
Inteam
Video RTC
X (Twitter)
API Availability
API Availability
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
On-Prem
Supported Platforms
SaaS
Windows
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
24 Hour Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sutherland
Date Founded
1986
Company Location
United States
Company Website
www.sutherlandglobal.com/products-x-platforms/sutherland-connect
Company Facts
Organization Name
Inconcert
Date Founded
2001
Company Location
United States
Company Website
www.inconcertcx.com
Categories and Features
Customer Experience
Not specified
Categories and Features
Call Center
Not specified
Contact Center as a Service (CCaaS)
Not specified
Contact Center Quality Assurance
Not specified
Customer Experience
Not specified
Live Chat
Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking