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What is Syncron Uptime?

Empower your engineers with the necessary digital tools to effectively predict and prevent asset downtime. By improving machine availability and ensuring asset dependability, you can promote proactive maintenance alongside PaaS solutions. This strategic initiative will also contribute to reducing break-fix and repair expenses while maximizing resource allocation efficiency. Additionally, it will enhance service quality and improve customer satisfaction. The operational readiness of machines is essential for your clients' success, and depending solely on conventional break-fix service models is inadequate, as downtime can result in significant financial setbacks. To meet these changing service expectations and shift to a proactive approach, it is crucial to invest in advanced technology that not only collects IoT sensor data but also analyzes this data to detect anomalies and foresee possible failures. Implementing such a solution will not only ensure high equipment uptime but also guarantee outstanding service delivery through smart repair techniques. Moreover, this forward-thinking approach will establish your organization as a benchmark for reliability and responsiveness in the industry, setting you apart from competitors. Taking these steps will not only benefit your operations but also create a more resilient ecosystem for your customers.

What is Fieldcode?

Fieldcode is a Zero-Touch Field Service Management platform designed to reduce manual coordination across field service operations. With a strong focus on IT and Telecom service providers, Fieldcode helps organizations run their own engineers, subcontractors, and service partners as one workforce. Zero-Touch Dispatch automates routine scheduling and dispatching based on the requirements of each service job, including technician skills, availability, location, priority, SLAs, and required parts. This helps organizations automate routine planning while allowing dispatch teams to focus on exceptions that require human decisions. One Workforce enables service providers to plan own engineers, subcontractors, and service partners within the same environment and maintain a common view of work and SLA requirements. SLA + Parts Logistics connects service commitments with field execution. SLA monitoring and escalations help teams identify service risks, while parts and PUDO coordination help synchronize spare parts with technician visits. Fieldcode supports IT service operations including break/fix, IMAC, device swaps, installations, maintenance, and multi-site support. Telecom use cases include FTTH/FTTx, CPE, network maintenance, and fault restoration. The platform also provides route optimization, offline mobile workflows, customer self-service, asset and inventory management, AI-powered service actions, and integrations with existing business systems. Built on 25+ years of IT field service experience, Fieldcode is developed, hosted, and supported in Europe.

Media

Media

Integrations Supported

Integrations Supported

Dynamics 365 Commerce
Field Nation
HubSpot CRM
HubSpot Customer Platform
QuickBooks Accountants
Salesforce
ServiceNow
Zoho CRM
monday AI work platform

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$25 per user per month
Fieldcode offers three pricing tiers:
Start: $25 per month per user
Business: $45 per month per user
Enterprise: $65 per month per user
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Chromebook

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Syncron

Company Location

United States

Company Website

www.syncron.com/solutions/uptime/

Company Facts

Organization Name

Fieldcode

Date Founded

2001

Company Location

Germany

Company Website

fieldcode.com

Categories and Features

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

IoT

Not specified

Predictive Analytics

AI / Machine Learning
Demand Forecasting
For Healthcare

Route Planning

Capacity Planning
Drag & Drop Scheduling
Driver Management
Emergency Dispatch
GPS Tracking
Performance Metrics
Route Costing
Territory Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Online Scheduling
Real-time Scheduling
Resource Scheduling

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Tradesman Job Management

Contract Management
Dispatch Management
For Field Service Businesses
Reporting
Scheduling
Time Tracking

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