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What is Synctrack?

Synctrack is a dedicated platform aimed at Shopify merchants to improve the post-purchase journey. It helps ecommerce businesses efficiently manage the customer experience after checkout, addressing components like payment tracking, shipment updates, delivery notifications, as well as handling returns and exchanges. With the Synctrack PayPal Tracking Sync feature, order tracking information is seamlessly updated with PayPal and Stripe, allowing merchants to keep payment records current, expedite fund releases, and reduce the chances of payment disputes and chargebacks. Furthermore, Synctrack Order Tracking provides a customized order tracking webpage where customers can monitor their orders, check the latest shipment status, track delivery progress, access carrier information, and review their tracking history. Merchants can personalize the tracking interface to reflect their branding, recommend products, offer support links, and incorporate social media, resulting in a unified customer experience. This all-encompassing strategy not only boosts customer satisfaction but also cultivates brand loyalty, ultimately leading to increased sales and repeat business.

What is ParcelWILL?

ParcelWILL, formerly ParcelPanel, is CWILL’s flagship post-purchase growth platform created for Shopify direct-to-consumer brands. It consolidates order tracking, returns and exchanges, and shipping protection into a unified system that enhances the customer journey after checkout. Instead of sending customers to external carrier pages, merchants can deliver fully branded tracking experiences that reinforce trust and increase engagement. Proactive shipping updates significantly reduce WISMO tickets, lowering customer support costs and freeing up team resources. The platform’s exchange-first returns workflows help businesses retain revenue by encouraging size swaps, store credit, and alternative product selections rather than refunds. A self-service returns portal automates approvals and communications, streamlining operations and improving customer satisfaction. Shipping protection safeguards orders from theft, loss, damage, or delays, protecting both margins and brand reputation. With integrations across 50+ Shopify apps and access to 1,400+ global carriers, ParcelWILL fits seamlessly into existing ecommerce stacks. Built for Shopify certification guarantees reliability, performance, and compliance with Shopify’s highest standards. Beyond operational efficiency, the platform turns tracking pages and return emails into marketing touchpoints that drive upsells and repeat purchases. Trusted by more than 50,000 DTC brands worldwide, ParcelWILL consistently delivers measurable gains in retention and revenue recovery. By transforming post-purchase friction into loyalty-building experiences, ParcelWILL helps ecommerce brands convert operational challenges into competitive advantages.

Media

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Media

Integrations Supported

Shopify
CJdropshipping
CWILL
DSers
EComposer
FedEx Ship Manager
Fera
GemPages
Growave
Loox
Omnisend
Sendcloud
Shippo
Shopify Email
Shopify Plus
UPS Ready
UpOrder
Weglot
WooCommerce
Yotpo

Integrations Supported

Shopify
CJdropshipping
CWILL
DSers
EComposer
FedEx Ship Manager
Fera
GemPages
Growave
Loox
Omnisend
Sendcloud
Shippo
Shopify Email
Shopify Plus
UPS Ready
UpOrder
Weglot
WooCommerce
Yotpo

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Version
Free Trial Offered?

Pricing Information

$11 per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Synctrack

Date Founded

2017

Company Location

Vietnam

Company Website

synctrack.io

Company Facts

Organization Name

CWILL

Date Founded

2014

Company Location

United States

Company Website

www.cwill.com/parcelwill/

Categories and Features

Categories and Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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