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What is TFS Manager for Dynamics CRM?
Seamlessly transfer case information from Microsoft Dynamics CRM (on-premises) and Dynamics 365 (CRM Online) to Azure DevOps Server, previously recognized as Microsoft’s Team Foundation Server or TFS from 2013 to 2019. A common scenario for this integration is the escalation of bugs or other issues that require developers' attention for resolution. Users have the ability to search within TFS, link cases to current work items, or directly "send cases" to TFS, which leads to the automatic creation of new work items. Once the development team completes their assignments, the CRM cases are updated with crucial TFS work item details, along with notifications regarding any changes in CRM. It's worth mentioning that not all cases are related to bugs; some may need to be escalated for development assistance. Two-way connections between cases and TFS work items can also be established, enhancing tracking and management. Furthermore, new TFS work items can be generated automatically based on defined case field parameters and allocated to the correct projects. This integration accommodates all templates and various work item types, thereby ensuring broad functionality. By enhancing this flow of communication, teams can significantly improve their efficiency and responsiveness when addressing emerging issues. Ultimately, this streamlined process fosters a more collaborative environment, enabling teams to resolve challenges more effectively.
What is Hubcase?
Hubcase enhances the collaboration and escalation processes for support cases among business partners within the B2B sector. By integrating with existing case management systems such as Salesforce and NetSuite, it allows users to work within a familiar environment while benefiting from advanced B2B escalation capabilities. The backend operates through the Hubcase Exchange platform, enabling smooth communication with partner systems. If customer satisfaction, efficiency, accountability, visibility, and accuracy are your priorities, then Hubcase is the perfect fit for your needs. Additionally, for those who or their partners do not have a case management system, Hubcase offers a free cloud-based Help Desk that comes with built-in B2B features. Should you use a different system, please don't hesitate to contact us, as we might offer customized solutions to suit your requirements. Hubcase serves as an essential resource for service providers, resellers, or VARs who need quick responses from vendors or suppliers while relying on partners for the delivery of products or services. Not only does Hubcase streamline operational efficiency, but it also empowers users to enhance their support processes and bolster collaborative efforts in the competitive marketplace. By choosing Hubcase, you are investing in a tool that can significantly elevate the quality of your business interactions.
Integrations Supported
AscentialTest
Gemini Testing
Microsoft Dynamics 365
NetSuite
Pester
PitchBook
Qualitia
Revenera SCA
Salesforce
Integrations Supported
AscentialTest
Gemini Testing
Microsoft Dynamics 365
NetSuite
Pester
PitchBook
Qualitia
Revenera SCA
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
$100 per month
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Quantum Whisper
Date Founded
2006
Company Location
Canada
Company Website
www.quantumwhisper.com
Company Facts
Organization Name
Hubcase
Company Location
United States
Company Website
www.hubcase.com
Categories and Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Categories and Features
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal