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What is TFS Manager for Dynamics CRM?

Seamlessly transfer case information from Microsoft Dynamics CRM (on-premises) and Dynamics 365 (CRM Online) to Azure DevOps Server, previously recognized as Microsoft’s Team Foundation Server or TFS from 2013 to 2019. A common scenario for this integration is the escalation of bugs or other issues that require developers' attention for resolution. Users have the ability to search within TFS, link cases to current work items, or directly "send cases" to TFS, which leads to the automatic creation of new work items. Once the development team completes their assignments, the CRM cases are updated with crucial TFS work item details, along with notifications regarding any changes in CRM. It's worth mentioning that not all cases are related to bugs; some may need to be escalated for development assistance. Two-way connections between cases and TFS work items can also be established, enhancing tracking and management. Furthermore, new TFS work items can be generated automatically based on defined case field parameters and allocated to the correct projects. This integration accommodates all templates and various work item types, thereby ensuring broad functionality. By enhancing this flow of communication, teams can significantly improve their efficiency and responsiveness when addressing emerging issues. Ultimately, this streamlined process fosters a more collaborative environment, enabling teams to resolve challenges more effectively.

What is KaseSync?

Maximize your business's capabilities through strategic collaboration with KaseSync from Grazitti Interactive. KaseSync is a cutting-edge case connector that enables seamless bi-directional integration between your online community and CRM systems. By leveraging this innovative tool, you can significantly improve your customer support processes and enhance the overall client experience with efficient case management, robust administrative control, and outstanding partner support. Are you prepared to transform your customer service effectiveness? By merging your community with your CRM, you can escalate cases and provide assistance effortlessly, eliminating the hassle of switching between various platforms. This integration not only enhances service efficiency but also contributes to lower support costs, making it an intelligent decision for any business aiming to streamline operations. Additionally, embracing KaseSync positions your organization to respond more swiftly to customer needs, ensuring satisfaction and loyalty.

Media

Media

Integrations Supported

Gemini Testing
Khoros
Pester
PitchBook
Qualitia
Revenera SCA
Salesforce
VanillaSoft
Zendesk

Integrations Supported

Gemini Testing
Khoros
Pester
PitchBook
Qualitia
Revenera SCA
Salesforce
VanillaSoft
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Quantum Whisper

Date Founded

2006

Company Location

Canada

Company Website

www.quantumwhisper.com

Company Facts

Organization Name

Grazitti Interactive

Date Founded

2008

Company Location

India

Company Website

www.kasesync.com

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

iPaaS

AI / Machine Learning
Cloud Data Integration
Dashboard
Data Quality Control
Data Security
Drag & Drop
Embedded iPaaS
Integration Management
Pre-Built Connectors
White Label
Workflow Management

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