Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • ManageEngine ADManager Plus Reviews & Ratings
    716 Ratings
    Company Website
  • CEX.IO Reviews & Ratings
    29 Ratings
    Company Website
  • Admiral Reviews & Ratings
    74 Ratings
    Company Website
  • BYDFi Reviews & Ratings
    5,933 Ratings
    Company Website
  • Google Cloud SQL Reviews & Ratings
    554 Ratings
    Company Website
  • Banker's Dashboard Reviews & Ratings
    6 Ratings
    Company Website
  • Zoom Phone Reviews & Ratings
    2,944 Ratings
    Company Website
  • CloudFiler Reviews & Ratings
    24 Ratings
    Company Website
  • CTM Reviews & Ratings
    939 Ratings
    Company Website
  • BrandMail Reviews & Ratings
    332 Ratings
    Company Website

What is TIM4biz Call Accounting?

A call accounting system fundamentally gathers and stores information about telephone calls from different telephone systems for future analysis by a person or a computer. In a standard corporate environment, a telephone setup that includes several extensions or handsets is known as a PBX (Private Branch Exchange) or PABX (Private Automated Branch Exchange), which serves to connect numerous phone lines with the local telephone exchange, linking it directly to the office's handsets. Furthermore, PBX extensions are not limited to just human-operated devices; they also include extensions for auto attendants, hunt groups, voice mail systems, fax machines, and various other technologies, which collectively improve communication efficiency across the organization. The adaptability of these systems empowers businesses to optimize their communication processes while also delivering insightful data through call analysis. Ultimately, this not only enhances operational effectiveness but also supports strategic decision-making based on communication patterns.

What is CallBroker Report View?

CALLBROKER Report View is a robust server-based application designed to assist communications administrators or managers in analyzing and comprehending their organization's call flow dynamics. Specifically created to improve the overall experience for users of Cisco Unified Communications, this reporting tool imposes no limitations on the quantity of IP phones or calls, equipping communications managers with essential resources to quickly assess and make informed choices about organizational communications. With its user-friendly web-based interface, CALLBROKER Report View offers comprehensive oversight of both internal and external call traffic. Its design is particularly beneficial for call centers, as it provides valuable insights into agent performance, queue statistics, and a wide range of data that supports any customer relationship management system, including details on answered calls, abandoned calls, talk times, waiting periods, and average wait durations. In addition, it integrates effortlessly with Cisco CUCM via AXL or LDAP, and includes features like email notifications and the ability to export reports in PDF and Excel formats, thus enhancing operational efficiency and aiding in better decision-making processes. The extensive analysis and adaptability offered by CALLBROKER Report View render it an essential tool for organizations aiming to refine their communication strategies, making it indispensable for continuous improvement in service delivery and customer satisfaction. Organizations that leverage this tool can expect to see significant enhancements in their overall communication effectiveness and operational workflow.

Media

Media

Integrations Supported

RMS Cloud

Integrations Supported

Adobe Acrobat
Cisco Unified Communications Manager
LDAP
Microsoft Excel
VMware ESXi

API Availability

API Availability

Pricing Information

$8 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

TIM Technologies

Date Founded

2006

Company Location

Australia

Company Website

www.tim4biz.com

Company Facts

Organization Name

DAFQUEST

Date Founded

2012

Company Location

Spain

Company Website

www.dafquest.com/callbroker_report_view.html

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Who Answered Log

Categories and Features

Call Accounting

Not specified

Popular Alternatives

Gphone Reviews & Ratings

Gphone

GlobalPhone

Popular Alternatives

VXTracker Reviews & Ratings

VXTracker

Connections
Call Record Analyzer Reviews & Ratings

Call Record Analyzer

Intelligent Visibility
Call SWEET! Reviews & Ratings

Call SWEET!

DATEL Software Solutions