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What is TIM4biz Call Accounting?

A call accounting system fundamentally gathers and stores information about telephone calls from different telephone systems for future analysis by a person or a computer. In a standard corporate environment, a telephone setup that includes several extensions or handsets is known as a PBX (Private Branch Exchange) or PABX (Private Automated Branch Exchange), which serves to connect numerous phone lines with the local telephone exchange, linking it directly to the office's handsets. Furthermore, PBX extensions are not limited to just human-operated devices; they also include extensions for auto attendants, hunt groups, voice mail systems, fax machines, and various other technologies, which collectively improve communication efficiency across the organization. The adaptability of these systems empowers businesses to optimize their communication processes while also delivering insightful data through call analysis. Ultimately, this not only enhances operational effectiveness but also supports strategic decision-making based on communication patterns.

What is IVM?

IVM is a versatile system for telephone answering, voicemail, and call attending that is compatible with Windows computers. Additionally, it can manage calls through professional telephony lines or voice modems. With IVM, users can also design advanced interactive voice response systems. There are numerous innovative applications for IVM that can enhance customer service, improve efficiency, and deliver valuable information to callers. This makes it a powerful tool for businesses looking to streamline their communication processes.

Media

Media

Integrations Supported

RMS Cloud

Integrations Supported

Axon Virtual PBX
Express Talk

API Availability

API Availability

Pricing Information

$8 per month

Pricing Information

$49.99/one-time
Unrestricted up to 64 lines single installation licenses available depending on business requirements.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

TIM Technologies

Date Founded

2006

Company Location

Australia

Company Website

www.tim4biz.com

Company Facts

Organization Name

NCH Software

Date Founded

1993

Company Location

United States

Company Website

www.nch.com.au/ivm/index.html

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Who Answered Log

Categories and Features

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Voice Mail

Virtual Receptionist

Not specified

Voicemail

Not specified

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