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What is TRACK CRM?

TRACK’s Hotel CRM serves as an all-encompassing enterprise solution that integrates all guest information into a centralized, easily accessible platform, thereby improving direct bookings and boosting guest retention through timely interactions during their journey. Historically, hoteliers have faced challenges with a disjointed assortment of systems, complicating effective marketing and communication efforts. The TRACK Hotel CRM empowers hotel operators and marketing departments to combine diverse software into a cohesive platform that offers Omni-Channel marketing strategies and guest communication tools, guaranteeing that all data is interconnected under a single subscription and API. This system facilitates the customization of pre-stay messages, significantly enhancing the overall guest experience. In addition, it automates the dispatch of confirmation emails and text messages right after reservations are secured, which streamlines operations and increases guest satisfaction. By utilizing TRACK's Hotel CRM, hotels can not only simplify guest engagement processes but also tailor interactions to meet unique individual preferences, creating a more personalized experience for each visitor. This innovative approach ensures that hotels remain competitive in an ever-evolving market.

What is Enjay CRM?

Enjay CRM provides the flexibility to be utilized across different platforms, including our own cloud, public cloud, private cloud, or even on your own servers. For those choosing the server deployment option, we deliver a secure, optimized, and robust operating system to ensure the CRM functions efficiently. To enhance performance and security, Enjay CRM is hosted in some of India’s most prominent data centers, which are equipped with advanced technology. In addition, we have established strong Disaster Recovery (DR) protocols at alternate data centers to guarantee continuous business operations. Access to data is stringently controlled via Firewalls, overseen by skilled security professionals. Our system also features integrated data access controls at both user and group levels, further reinforcing security. We provide a range of comprehensive agreements, including NDAs, SLAs, and a privacy policy, to safeguard your business information. Designed with both flexibility and scalability, Enjay CRM meets the evolving needs of your growing organization. Moreover, guests and travelers have the option to directly contact the hotel for inquiries or bookings, which are efficiently managed within the CRM by your booking staff, ensuring a seamless workflow that enhances customer satisfaction. This streamlined process not only boosts operational efficiency but also strengthens the relationship between the hotel and its guests.

Media

Media

Integrations Supported

LinkedIn
WhatsApp

Integrations Supported

LinkedIn
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TRACK Hospitality Software

Date Founded

2009

Company Location

United States

Company Website

www.trackhs.com

Company Facts

Organization Name

Enjay IT Solutions

Date Founded

2007

Company Location

India

Company Website

www.enjayworld.com/enjaycrm/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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