TSplus Remote Support
5.0 out of 5 starsHelpWire
5.0 out of 5 starsRatings and Reviews 2 Ratings
Ratings and Reviews 50 Ratings
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What is TSplus Remote Support?
Discover the top alternative to TeamViewer for managing remote desktop access and screen sharing effectively. Offer immediate attended or unattended support to your teams or clients whenever and wherever they need it.
Features include:
- Remote assistance capabilities
- Seamless screen sharing
- No need for client installation to establish connections
- Enhanced security through TLS encryption
- Options for customization with your own branding and logo
- Affordable subscription plans
Visit our website to download the complimentary 15-day trial of TSplus Remote Support and experience its benefits firsthand. With this tool, you can enhance your remote support services effortlessly.
What is HelpWire?
HelpWire is a remote support solution compatible with Windows, macOS, and Linux. Technicians can invite users to a session through a shared link, eliminating the need for the person receiving support to register an account or provide login details.
For ongoing maintenance or unresolved issues, technicians can enable unattended access and reconnect to the device later without requiring the user to join another session. The connection can also be restored automatically after the remote computer restarts.
HelpWire is designed to provide responsive control by prioritizing direct peer-to-peer communication. If a direct route cannot be established because of network restrictions, the service automatically uses a relay connection instead. Remote sessions are secured with TLS and AES-256 encryption.
Core features:
- Account-free client access – users can join a support session directly from an invitation link without registration or credentials.
- Automatic reconnection after reboot – resume work on the remote device once it restarts.
- Windows UAC elevation – handle tasks that require administrator privileges during a remote session.
- Cross-device file transfer – exchange files between the technician’s and client’s computers while connected.
- Linux Wayland compatibility – provide support on Ubuntu 22.04+, Fedora, and other distributions that use Wayland as their standard display system.
- Parallel remote connections – allow a technician to support several clients simultaneously or enable multiple operators to work within one session.
- All-monitor access – view and control every display connected to the client device from a single workspace.
- Two-factor authentication – strengthen account security with an additional verification step.
- Compatibility with restricted networks – establish remote support connections in firewall-controlled environments without complex network configuration.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
API Availability
Pricing Information
$14.50/mo
Subscriptions are charged yearly.
Free Trial Offered?
Pricing Information
$0
Pricing plans come down to two numbers: operators and unattended devices. A free plan is available, with no nag screens or card required, and commercial use is allowed. Save 17% with an annual subscription.
Free Version
Supported Platforms
SaaS
Windows
Supported Platforms
SaaS
Windows
Mac
On-Prem
Linux
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Training Options
Documentation Hub
Company Facts
Organization Name
TSplus Group
Date Founded
2007
Company Location
United States
Company Website
tsplus.net/remote-support/
Company Facts
Organization Name
Electronic Team, Inc.
Date Founded
2001
Company Location
United States
Company Website
www.helpwire.app/
Categories and Features
Remote Support
File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Transfer
Screen Sharing
Desktop / Browser Sharing
Remote Control
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Secure Remote Access
Not specified