Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Kasm Workspaces Reviews & Ratings
    127 Ratings
    Company Website
  • CrankWheel Reviews & Ratings
    229 Ratings
    Company Website
  • Visual Visitor Reviews & Ratings
    251 Ratings
    Company Website
  • Zoho Assist Reviews & Ratings
    2,215 Ratings
    Company Website
  • 3CX Reviews & Ratings
    1,236 Ratings
    Company Website
  • Admiral Reviews & Ratings
    73 Ratings
    Company Website
  • ChatD&B Reviews & Ratings
    Company Website
  • Private Internet Access (PIA) Reviews & Ratings
    151 Ratings
    Company Website
  • OfficeSpace Software Reviews & Ratings
    186 Ratings
    Company Website
  • Yoffix Reviews & Ratings
    90 Ratings
    Company Website

What is Talisma Chat & Co-browse?

Talisma Chat and Co-browse provides an innovative way for businesses to connect with website visitors in real time through interactive text chats and shared browsing experiences. This functionality enables agents to manage numerous users at once while delivering personalized and immediate assistance, thereby significantly improving the overall experience for online visitors. The platform equips employees with quick access to a unified view of historical customer interactions across multiple channels, which allows them to effectively resolve queries using a comprehensive library of frequently asked questions, prepared responses, useful links, and relevant documents. Moreover, Talisma DCEP chat is designed to trigger chat sessions in response to specific visitor behaviors, prompting chat invitations to users as soon as they enter the website or demonstrate certain browsing habits. As a result, this approach not only enhances customer satisfaction but also reduces the costs linked to customer service, minimizes shopping cart abandonment rates, and increases conversion rates. Furthermore, Talisma Chat and Co-browse is a pivotal enhancement in optimizing customer engagement and achieving better business results, making it an essential tool for modern enterprises.

What is RichCall?

RichCall enables remote sales and support, offering your customers a seamless one-touch live assistance feature. This platform can be seamlessly integrated into your website, kiosk, or mobile application, allowing users to initiate a fully interactive session with a remote expert through video, co-browsing, and app sharing capabilities. The primary applications of RichCall include options like click-to-call, click-to-video, and co-browsing, which enhance customer engagement. Customers can utilize click-to-call and co-browsing for effective support, and even initiate co-browsing sessions while on the go. Additionally, RichCall supports mobile camera sharing for both sales and support purposes, where agents can demonstrate products through the shared mobile camera, while customers can showcase any issues with their devices by sharing their mobile camera feed. With its capabilities for kiosks, RichCall offers remote expert assistance via HD video, scanner, and printer integration, ensuring that users receive live video assistance for existing self-service or support kiosks. This comprehensive solution not only improves customer interactions but also streamlines the support process, making it more efficient and user-friendly.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$192 / month
Cloud and on-prem deployments are available.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Talisma

Date Founded

1999

Company Location

India

Company Website

www.talisma.com/products/live-chat-co-browsing-solution/

Company Facts

Organization Name

Aurus

Date Founded

2009

Company Location

Russian Federation

Company Website

richcall.io

Categories and Features

Co-Browsing

Not specified

Live Chat

Not specified

Categories and Features

Co-Browsing

Not specified

Customer Service

Virtual Assistant

Popular Alternatives

Popular Alternatives

RemoteHQ Reviews & Ratings

RemoteHQ

Mythical Labs