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Ratings and Reviews 0 Ratings
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What is Talisma Knowledgebase?
Talisma Knowledgebase significantly empowers your customer service team by providing them with immediate access to essential information that is crucial to your operations, resulting in reduced operational costs and enhanced overall business productivity and growth. This innovative platform enables service and support teams to consistently collect, create, and refine knowledge solutions as a fundamental aspect of their daily workflows. Once these solutions are approved and made available within the knowledgebase, they can be accessed collaboratively by various departments and through multiple communication channels, including phone, email, chat, and online platforms. Users have the flexibility to tailor content presentation for diverse audiences by utilizing content rules and branded templates for their knowledge articles. Moreover, tracking and analyzing the usage of knowledge articles is straightforward, encompassing insights such as accessed categories, unanswered queries, customer satisfaction scores, and additional metrics. Each visitor's inquiries in the knowledgebase are meticulously logged in the contact history, ensuring that all interactions are recorded for future analysis and enhancement. This comprehensive tracking ability enables organizations to continually optimize their knowledgebase and respond more adeptly to customer requirements. As a result, the overall effectiveness of customer service can be significantly improved, fostering stronger relationships and loyalty among clients.
What is Desk Manager?
We are proud to present an all-encompassing omnichannel customer service platform tailored for effective, customer-centric management solutions. This software offers a plethora of features, including online support, ticket management, project oversight, various digital interactions, and technical assistance, among many others. Our adaptable system effortlessly integrates with leading solutions across multiple sectors, ensuring a cohesive experience. To further elevate your business operations, we provide knowledge-driven tools that enhance business intelligence, streamline both internal and external communications, and assist in financial management. With three distinct service plans available, you can choose the option that best aligns with your unique needs and objectives. Additionally, to aid managers in their tasks, we've created the Indicators feature within the Desk Manager, which consolidates vital management data for quick and easy access, all within a few clicks. This forward-thinking approach not only simplifies workflows but also equips users with the ability to make prompt and informed decisions, thereby significantly improving overall efficiency. Furthermore, our commitment to continuous improvement ensures that your customer service capabilities will evolve alongside your business needs.
Integrations Supported
AutomationEdge
Discord
Google
JivoChat
Microsoft Power BI
Microsoft Teams
Nvoip
Rocket.Chat
Slack
Slemma
Integrations Supported
AutomationEdge
Discord
Google
JivoChat
Microsoft Power BI
Microsoft Teams
Nvoip
Rocket.Chat
Slack
Slemma
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$15.95 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Talisma
Date Founded
1999
Company Location
United States
Company Website
www.talisma.com/products/knowledge-base-software/
Company Facts
Organization Name
Desk Manager
Date Founded
2012
Company Location
Brazil
Company Website
deskmanager.com.br/
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics