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features
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What is Talkative?

Incorporate a live video chat function that caters to mobile users and offers recording capabilities, allowing for thorough customization tailored to your contact center’s needs. Benefit from an advanced and secure web chat platform featuring dynamic pre-set messages, real-time translation, PCI compliance, and message previews to streamline communication. Improve your customer support and sales strategies with secure browsing and screen sharing options that enhance the user experience. Enable instant communication through live voice calls, web callbacks, and PSTN capabilities for effective outreach. Implement a chatbot that effortlessly transitions to human agents, available on your website, mobile applications, and various social media channels, including WhatsApp. Optimize your messaging on WhatsApp and social platforms with support for images to enrich customer interactions. Organizations of all sizes utilize Talkative to increase sales, boost customer engagement, and reduce operational costs effectively. Transform your in-store customer experience into a digital one with live video chat, fostering sales and offering personalized service online. Promote smooth customer interactions across numerous channels to elevate service quality and support robust digital sales funnels, ensuring each customer touchpoint is impactful. This all-encompassing strategy not only enhances customer satisfaction but also cultivates enduring loyalty and retention through consistent, high-quality engagement. By prioritizing these communication enhancements, businesses can create a more connected and responsive customer experience overall.

What is CoSurfing?

CoSurfing.net presents a groundbreaking solution for businesses to connect with their customers directly through their own websites. This platform enables you to effectively assist your clients by leveraging features such as chat, audio, video, and co-browsing capabilities. The setup process for CoSurfing.net is incredibly simple, thanks to our intuitive wizard, which condenses everything into three easy steps—sign up for a free trial and discover the benefits of collaborative browsing with your clients. It is designed to be user-friendly and secure, eliminating the need for any installation. By adopting Co-Surfing, you can enter a new era of customer interaction that capitalizes on the most common method of online communication: live chat. Improving customer relationships has never been more straightforward, as you can receive calls directly through your website, enhancing your outreach. Take your communication strategies to the next level today! Moreover, your customers have the option to leave messages for you even when you're offline, giving you the flexibility to respond when it’s convenient for you. Focusing on the specific topics you discuss helps direct your customers to the solutions they need. This approach not only saves time and resources while providing essential support to your clients but also ensures they can find exactly what they seek. Ultimately, this method boosts customer satisfaction and cultivates loyalty, leading to increased repeat business and a stronger overall relationship with your clientele. As businesses continue to evolve, integrating such tools can significantly enhance their service offerings and operational efficiency.

Media

Media

Integrations Supported

Drupal
Google Analytics
Google Chrome
Mozilla Firefox
Opera
PrestaShop
Safari
Salesforce Service Cloud
WordPress

Integrations Supported

Drupal
Google Analytics
Google Chrome
Mozilla Firefox
Opera
PrestaShop
Safari
Salesforce Service Cloud
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€190 per month per domain
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Talkative

Date Founded

2015

Company Location

United Kingdom

Company Website

talkative.uk

Company Facts

Organization Name

CoSurfing.net

Date Founded

2015

Company Location

Poland

Company Website

cosurfing.net

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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