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Pega Co-Browse

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What is Talkative?

Incorporate a live video chat function that caters to mobile users and offers recording capabilities, allowing for thorough customization tailored to your contact center’s needs. Benefit from an advanced and secure web chat platform featuring dynamic pre-set messages, real-time translation, PCI compliance, and message previews to streamline communication. Improve your customer support and sales strategies with secure browsing and screen sharing options that enhance the user experience. Enable instant communication through live voice calls, web callbacks, and PSTN capabilities for effective outreach. Implement a chatbot that effortlessly transitions to human agents, available on your website, mobile applications, and various social media channels, including WhatsApp. Optimize your messaging on WhatsApp and social platforms with support for images to enrich customer interactions. Organizations of all sizes utilize Talkative to increase sales, boost customer engagement, and reduce operational costs effectively. Transform your in-store customer experience into a digital one with live video chat, fostering sales and offering personalized service online. Promote smooth customer interactions across numerous channels to elevate service quality and support robust digital sales funnels, ensuring each customer touchpoint is impactful. This all-encompassing strategy not only enhances customer satisfaction but also cultivates enduring loyalty and retention through consistent, high-quality engagement. By prioritizing these communication enhancements, businesses can create a more connected and responsive customer experience overall.

What is Pega Co-Browse?

No downloads, installations, or plugins are required; just insert a line of Javascript into your website, and your customers can effortlessly share their browsing experience with a single click. Pega Co-Browse simplifies the process of highlighting and guiding customers to the necessary information, creating a fluid interaction. You have the ability to seek the customer’s permission to take control of their screen for assistance, or you can make use of highlighting tools and visual cues, like arrows, to guide them effectively. Additionally, Pega Co-Browse allows you to identify and obscure sensitive data through HTML elements or form fields, ensuring that all hidden information stays on the customer's browser and remains unseen by the representative. This solution provides a code-free method for hiding or obscuring text fields and images, giving businesses the power to manage what information agents can access. Furthermore, Pega Co-Browse can seamlessly integrate with Pega Chat or any other chat application, greatly enhancing the customer service process. You also have the flexibility to embed chat features directly into your Pega Customer Service application, boosting operational efficiency and improving the overall user experience. By utilizing these tools, businesses can foster more secure and productive interactions with their clients.