Talkdesk
4.5 out of 5 starsSquaretalk
4.8 out of 5 starsRatings and Reviews 2 Ratings
Ratings and Reviews 314 Ratings
What is Talkdesk?
Talkdesk® helps enterprises put the right customer work in the hands of the right worker, human or AI. Its AI-native platform combines enterprise CCaaS with Customer Experience Automation (CXA) to support the human-AI hybrid workforce.
CXA uses agentic AI and multi-agent orchestration to automate resolution across AI agents, people, data, knowledge, and business systems. It supports AI agents from discovery and natural-language creation through testing and optimization. Talkdesk CCaaS supports human engagement, routing, workforce management, agent guidance, and analytics.
Unified data and governance maintain context and consistent execution across the customer journey.
Industry-specific AI, workflows, and integrations support more than 12 industries, including financial services, healthcare, retail, travel, utilities, and the public sector. Organizations can use Talkdesk CCaaS and CXA together or add CXA to an existing cloud, hybrid, or on-premises contact center.
What is Squaretalk?
Squaretalk is an all-in-one contact center solution built specifically for modern sales teams. This powerful software improves how businesses of all sizes connect with prospects and customers, convert opportunities, and grow.
Advanced features like VoIP, WhatsApp Business messaging, SMS, Email, and AI automation help you shorten sales cycles and elevate outreach without adding more complexity or increasing costs.
Squaretalk’s platform provides omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, enterprise-grade security, and affordable scalability. Internal chat functionality facilitates real-time collaboration, enabling faster synchronization, more effective mentoring, smoother escalations, and a unified environment for both internal and customer communications.
We provide phone numbers in 150+ popular and niche destinations, so your businesses can easily establish and maintain a local presence, build trust, and expand globally.
Discover how Squaretalk’s cloud contact center platform can enhance your team’s performance, connection rates, and success today.
Integrations Supported
Freshdesk
Pipedrive
Zendesk
Assembled
Bland Speech v3
Call Coach AI
Ender Turing
Flip
Freshservice
Integrations Supported
Freshdesk
Pipedrive
Zendesk
Freshsales
API Availability
API Availability
Has API
Pricing Information
$85 per month
Select the Talkdesk edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.
Talkdesk has 4 pricing editions, from $85 to $225. A free trial of Talkdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Talkdesk has 4 pricing editions, from $85 to $225. A free trial of Talkdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Free Trial Offered?
Pricing Information
$15/month/user
Supported Platforms
SaaS
Supported Platforms
SaaS
Windows
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
Talkdesk
Date Founded
2011
Company Location
United States
Company Website
www.talkdesk.com
Company Facts
Organization Name
Squaretalk
Date Founded
2010
Company Location
Israel
Company Website
squaretalk.com
Categories and Features
AI Call Center
Not specified
AI Dialers
Not specified
AI Voice Agents
Not specified
Call Center
Blended Call Center
Call Logging
Call Recording
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Center Infrastructure (CCI)
Not specified
Call Monitoring
Not specified
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Contact Center as a Service (CCaaS)
Not specified
Contact Center Knowledge Base
Not specified
Contact Center Quality Assurance
Not specified
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Virtual Assistant
Workflow Management
Experience Orchestration
Not specified
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail
Sales Enablement
Collaboration
Contact Management
Lead Management
Training Management
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Mobile Access
Multi-User Collaboration
Voice Mail
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
Categories and Features
AI Voice Agents
Not specified
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Center Infrastructure (CCI)
Not specified
Cloud PBX
Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Contact Center as a Service (CCaaS)
Not specified
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FTC Compliance
Lead Management
Sales Dialers
Not specified
SIP Trunk
Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
Softphone
Call Logging
Call Recording
Call Transfer
Caller Identification
Contact Management
Virtual Phone Number
Not specified