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What is Tango?

Tango is a modern digital adoption platform designed to help teams document, guide, and automate their workflows. It uses a browser extension to capture processes in real time as users complete tasks. Tango automatically generates clean, step-by-step guides with screenshots, highlights, and customizable instructions. These guides can be pinned directly inside applications to deliver help at the exact moment it’s needed. On-screen walkthroughs allow teammates to complete workflows confidently and without mistakes. Tango supports embedding guides into knowledge bases, learning management systems, and customer support tools. The platform can also convert guides into automations to eliminate repetitive clicking, typing, and form filling. Analytics dashboards provide visibility into usage, completion rates, and friction points. This insight helps teams continuously improve processes and training materials. Tango works across major CRM, ERP, and HRIS systems without requiring integrations. Organizations use Tango to standardize processes, onboard employees faster, and support customers more effectively. Overall, Tango solves the last mile of adoption by ensuring processes are followed correctly at scale.

What is Pendo?

Pendo serves as a platform dedicated to enhancing product experiences, enabling software product managers to create offerings that resonate with users. It empowers product teams to explore critical inquiries like "Which features are most popular among customers?" and "Are there any features that users tend to ignore?" Additionally, it helps identify which elements bring joy and which ones lead to frustration or confusion. With these valuable insights, teams can effortlessly implement in-app messages, guides, and walkthroughs without any coding knowledge required, ultimately ensuring users maximize their experience with the products. By utilizing Pendo, you can swiftly pinpoint both the features and processes that elicit positive and negative reactions from users. Furthermore, the platform facilitates guiding users through challenging aspects while promoting the adoption of features that transform them into enthusiastic advocates for your product. This comprehensive approach not only enhances user engagement but also fosters a deeper connection between the product and its audience.

Media

Media

Integrations Supported

Confluence
HubSpot CRM
Jira
Microsoft Teams
Salesforce
Slack
Zendesk
Box
Google Sheets
Microsoft Word
Notion

Integrations Supported

Confluence
HubSpot CRM
Jira
Microsoft Teams
Salesforce
Slack
Zendesk
Dragonboat
Easyflow
Echoes
Ikigai
Lantern
LogRocket
Singer
UserVoice
Zendesk Chat

API Availability

API Availability

Has API

Pricing Information

$22/month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tango.ai

Company Location

United States

Company Website

www.tango.ai/

Company Facts

Organization Name

Pendo

Date Founded

2014

Company Location

United States

Company Website

www.pendo.io

Categories and Features

Categories and Features

Customer Engagement

Analytics
Churn Management
Feedback Collection

Customer Journey Mapping Tools

Behavioral Analytics
Data Import / Export
Surveys & Feedback

Customer Retention

Not specified

Digital Adoption Platforms

Audience Segmentation
Contextual Guidance
In-App Training
Self Service Tools
Surveys & Feedback
User Onboarding

Digital Analytics

Not specified

Mobile App Analytics

Cohort Analysis
Funnel Analysis
In-App Events Tracking
Retention Tracking
Revenue Tracking

Onboarding

Self Service Portal
Training Management

Product Analytics

Not specified

Product Management

Feedback Collection
Prioritization
Product Roadmapping

UX

For Mobile
For Websites
Heatmaps
Usability Testing
User Journeys
User Research

Visual Feedback

Not specified

Web Analytics

Goal Tracking
Multiple Site Management
Pageview Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

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