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What is Tata Communications?

Our extensive range of unified communication and collaboration (UCC) solutions is designed to enhance your business growth, boost productivity, and optimize efficiency simultaneously. These solutions integrate effortlessly with your current systems, transforming the overall user experience. With our unified communication offerings, connecting, communicating, and collaborating with customers and employees around the globe through video, web, or audio conferencing becomes a straightforward process. By utilizing Tata Communications' unified communication services, you can significantly elevate customer satisfaction and foster loyalty. Combining conferencing capabilities with Global SIP Trunk for IP telephony allows you to streamline operations throughout your organization, leading to increased productivity and lower telephony expenses. Ultimately, adopting these solutions will empower your business to thrive in a competitive landscape.

What is Alianza?

Our cloud communication offering is distinguished by its eco-friendliness, cost-effectiveness, extensive functionality, and flexibility, enabling service providers to quickly adapt to evolving market dynamics and growth opportunities that traditional on-site systems simply cannot facilitate. Whether clients need fundamental phone services or aim to enhance their capabilities with mobile and collaborative tools, Alianza's cloud communication platform delivers all necessary features. The platform allows you to effortlessly modify the number of seats to meet your customers’ specific needs. It comprises essential business collaboration utilities like team messaging, video calls, and more. From cloud provisioning to updates, security protocols, enhancements, and maintenance, every aspect is managed, thus removing the need for dedicated IT personnel to oversee the system. By leveraging cutting-edge technology, you can offer your clients a broader array of services while simultaneously reducing startup costs and ongoing management responsibilities. Transitioning to Alianza’s next-generation cloud communication platform is not only simple and highly profitable but also engineered to adapt to future developments, thanks to our nimble software-as-a-service model. This empowering solution ensures that your services stay relevant and competitive amidst continuous changes in the marketplace. Moreover, Alianza’s commitment to innovation means you can always be a step ahead in delivering exceptional value to your customers.

Media

Media

Integrations Supported

Agent3
Axon Data Governance
Ayla IoT Platform
CDG Elements
Cisco Kinetic
Cisco Prime Network
FADEL ARC
GlobalDots
IBM Cloud Direct Link
Infor CloudSuite Fashion
Infor Talent Science
Io-Tahoe
Pareteum Experience Cloud
SymphonyAI Apex
Xinix

Integrations Supported

Agent3
Axon Data Governance
Ayla IoT Platform
CDG Elements
Cisco Kinetic
Cisco Prime Network
FADEL ARC
GlobalDots
IBM Cloud Direct Link
Infor CloudSuite Fashion
Infor Talent Science
Io-Tahoe
Pareteum Experience Cloud
SymphonyAI Apex
Xinix

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tata Communications

Date Founded

1986

Company Location

India

Company Website

www.tatacommunications.com

Company Facts

Organization Name

Alianza

Date Founded

2009

Company Location

United States

Company Website

www.alianza.com

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

SD-WAN

Application Delivery Control
Centralized Orchestration
Dynamic Path Selection
Multi-Cloud Management
Policy-based Management
VPN
WAN Optimization
Zero-Touch Provisioning

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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