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Ratings and Reviews 13 Ratings

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What is TeamWorks?

Discover the ease of overseeing your work orders, assets, inventory, and preventive maintenance alongside our Intelligence Manager and Mobile Apps, all offered at an exceptional value! Kickstart your experience with two days of on-site training, and benefit from round-the-clock support from our dedicated tech team, available every day of the year, plus additional regional training opportunities planned throughout the year. Our expertise focuses on smooth integration to improve efficiency and reduce errors in data entry. If you're considering options for incorporating hardware to enhance Predictive Maintenance or Compliance, we are here to help. Whether you're looking to improve an existing workflow or create a completely new one, our software is customizable to meet your distinct operational requirements, guaranteeing you achieve the best possible outcomes. Together, we can work towards transforming your processes into a more streamlined and efficient system, paving the way for future success.

What is NewWaySERVICE?

NewWaySERVICE is a comprehensive online software solution designed to efficiently handle service requests from customers across various industries. This platform enables users to monitor and oversee all types of service inquiries, including repairs and maintenance, ensuring that no request goes unnoticed. With NewWaySERVICE, each service request, or work order, can be meticulously tracked from inception to completion, allowing for precise documentation of the time invested by technicians on each task. Additionally, the software encompasses essential modules necessary for effective service department management, such as Work Orders, Equipment, Customer Management, Planning, Inventory, Service Contracts, Guarantees, and a Web Portal for easy access. By signing up for a free trial at NewWaySERVICE.com, you can explore its features and optimize your service operations without any initial investment. Once you experience the benefits firsthand, you'll likely find it indispensable for enhancing the efficiency of your service team.

Media

Media

Integrations Supported

Buyer's Toolbox BAR
Buyer's Toolbox Cube
Buyer’s Toolbox AP
PDI Logistics Cloud
Slickplan
USU Hybrid Cloud Management
Virtual In/Out

Integrations Supported

QuickBooks Online

API Availability

API Availability

Has API

Pricing Information

$1200.00/year
Free Trial Offered?

Pricing Information

$27/month/user or less
You only have to pay for technicians who need to have work orders assigned to them.

You do not have to pay for dispatchers or administrative staff who access the application.

Access to the customer portal is also free for your customers.
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Teamworks Solutions

Date Founded

2002

Company Location

United States

Company Website

teamworkslive.com

Company Facts

Organization Name

OroLogic Inc.

Date Founded

1996

Company Location

Canada

Company Website

www.NewWaySERVICE.com

Categories and Features

Work Order

Inventory Control
Job Management
Preventive Maintenance
Routing
Scheduling
Task Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Self Service Portal

Field Service Management

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Desk

Incident Management
Knowledge Base
Mobile Access
Self Service Portal

Service Dispatch

Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Recurring Appointments
Scheduling
Task Management

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