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What is TeamWorks?

Discover the ease of overseeing your work orders, assets, inventory, and preventive maintenance alongside our Intelligence Manager and Mobile Apps, all offered at an exceptional value! Kickstart your experience with two days of on-site training, and benefit from round-the-clock support from our dedicated tech team, available every day of the year, plus additional regional training opportunities planned throughout the year. Our expertise focuses on smooth integration to improve efficiency and reduce errors in data entry. If you're considering options for incorporating hardware to enhance Predictive Maintenance or Compliance, we are here to help. Whether you're looking to improve an existing workflow or create a completely new one, our software is customizable to meet your distinct operational requirements, guaranteeing you achieve the best possible outcomes. Together, we can work towards transforming your processes into a more streamlined and efficient system, paving the way for future success.

What is Salesforce Agentforce Field Service?

Agentforce Field Service is an AI-native field service management solution built to help organizations scale confidently and operate with precision. It transforms traditional field operations by combining human expertise with intelligent digital labor. Customer, asset, and workforce data are unified on one platform, enabling complete visibility across service lifecycles. Autonomous scheduling automates appointment booking, maintenance planning, and last-minute adjustments without manual intervention. Technicians benefit from an offline-first mobile application that provides access to work orders, asset histories, and guided workflows even without connectivity. Voice-enabled data capture and dynamic forms accelerate documentation and reduce administrative burdens. Dispatch teams use intelligent routing and resource optimization tools to assign the right technician based on skillset, availability, and location. Asset monitoring and predictive service capabilities shift operations from reactive fixes to proactive performance management. Real-time analytics dashboards surface performance metrics, capacity planning insights, and AI-powered recommendations. Visual Remote Assistant enhances first-time fix rates by enabling live expert guidance without requiring on-site visits. Integrated revenue tools also support upsell opportunities directly in the field. With its unified AI foundation, Agentforce Field Service helps organizations improve productivity, reduce costs, increase asset uptime, and deliver exceptional customer experiences.

Media

Media

Integrations Supported

Buyer's Toolbox BAR
Buyer's Toolbox Cube
Buyer’s Toolbox AP
PDI Logistics Cloud
Slickplan
USU Hybrid Cloud Management
Virtual In/Out

Integrations Supported

Adobe Real-Time CDP
Atlas
Augmentir
Collate
Fin
Flosum
Metazoa Monarch
Neuron7
Salesforce
Salesforce Agentforce Service
VSight Workflow

API Availability

API Availability

Pricing Information

$1200.00/year
Free Trial Offered?

Pricing Information

$75.00 per user per month
Billed annually
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Teamworks Solutions

Date Founded

2002

Company Location

United States

Company Website

teamworkslive.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/service/field-service-management/

Categories and Features

Work Order

Inventory Control
Job Management
Preventive Maintenance
Routing
Scheduling
Task Management

Categories and Features

Field Service Management

Contact Database
Contract Management
Customer Database
Dispatch Management
Inventory Management
Mobile Access
Payment Collection in the Field
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Service Dispatch

Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

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