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What is TechPro?

TechPro is an innovative mobile work order application created specifically for Key2Act, incorporating insights from actual technicians. By shadowing technicians during service calls and analyzing their current technology interactions, we have crafted a solution that is both effective and enjoyable for them to utilize. With a design tailored to the unique needs of technicians, TechPro provides an intuitive mobile app that includes vital features such as work order management, equipment tracking, history logs, quote generation, and signature capture. The app is continuously refined and enhanced through ongoing feedback and suggestions from technicians actively working in the field. Instead of requiring a complete overhaul of your existing Field Service Management (FSM) solution, TechPro integrates effortlessly with your current FSM and Enterprise Resource Planning (ERP) systems, thereby augmenting their capabilities. Additionally, TechPro tackles prevalent challenges faced by field service companies, such as the necessity for greater operational efficiency, by offering customizable drag-and-drop workspaces that simplify task management for technicians. This strong focus on user experience and seamless integration makes TechPro an essential asset for optimizing field service operations, ultimately leading to improved service delivery and customer satisfaction.

What is ServiceMobility?

ServicePower’s Mobile Workforce Solution provides field technicians with quick access to vital tools, processes, and information, ensuring that they can effectively accomplish service tasks on their first attempt. This increased transparency and consistency foster customer trust in the capabilities of your technicians, which in turn enhances customer satisfaction and strengthens your brand reputation. Furthermore, ServicePower's Mobile Workforce Solution, referred to as ServiceMobility, is engineered to reduce operational costs, improve customer experiences, and increase the lifetime value of each client. Explore the transformative potential of ServiceMobility for your modern field service organization by requesting a customized demonstration. As a leading player in field-service management software, ServicePower is committed to delivering exceptional customer experiences while realizing significant operational efficiencies. With a distinguished clientele that includes industry leaders such as GE Appliances, LG, Electrolux, and Siemens, ServicePower uniquely offers the only SaaS platform specifically designed to optimize and enhance the efficiency of service management processes for businesses. By utilizing this cutting-edge solution, companies can anticipate substantial advancements in their service delivery and overall operational performance, thereby setting themselves apart from the competition. Ultimately, ServiceMobility not only enhances service quality but also empowers organizations to achieve their strategic objectives more effectively.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$30 per user, per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

OmniByte

Date Founded

2015

Company Location

United States

Company Website

omnibyte.com

Company Facts

Organization Name

ServicePower

Date Founded

1996

Company Location

United States

Company Website

www.servicepower.com/products/mobile-technician-enablement

Categories and Features

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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