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What is Technosys IT Management?

By entrusting live chat client management and technical support to external experts, businesses can channel their efforts on core functions and operations. Our specialized support can take your customer service to unprecedented levels of excellence. We offer tailored and cost-effective packages that are structured around the number of agents required, with options for hourly, per visit, or monthly billing. Outsourcing your live chat responsibilities to us could lead to savings of around 45-50%. Additionally, our live chat support services can markedly enhance visitor engagement, thus expanding your potential clientele. We manage the entire live chat process, from the initial installation of chat software through to ongoing updates and maintenance, while also selecting and training a dedicated and skilled team. This all-encompassing strategy not only boosts the quality of customer support but also enriches the overall customer experience, ensuring your clients receive the attention they merit. By opting for our services, you'll not only enhance operational efficiency but also foster deeper connections with your customer base. Ultimately, this partnership allows you to focus on growth while we handle your customer interactions with care and professionalism.

What is Cegeka?

In an era where technological advancements are ubiquitous, sustaining IT continuity is vital and demands meticulous management. Achieving the right balance is key, and by outsourcing your IT needs, you can focus on your core strategic goals. The rationale for outsourcing has transformed from simply seeking cost efficiencies; collaborating with a strategic partner allows for a greater emphasis on creating long-term value. At Cegeka, we take a forward-thinking approach, ensuring our initiatives are in sync with your business aspirations. For us, outsourcing is not just about delivering services; our aim is to support your development and optimize your operations. We believe in a partnership based on mutual understanding and commitment, freeing you from the complexities of infrastructure oversight. Our solutions are versatile, accommodating a range of environments including public cloud, private cloud, on-premises, and hybrid configurations. Additionally, we are dedicated to fortifying your infrastructure for resilience and future readiness through our flexible 'as-a-service' offerings, ultimately enabling your organization to succeed in a constantly changing environment. By taking this comprehensive approach, we aim to not only meet your current needs but also to anticipate future challenges and opportunities.

Media

Media

Integrations Supported

AT&T Alien Labs Open Threat Exchange
CSS
CakePHP
Drupal
HTML
Joomla!
MySQL
PHP
Salesforce
SmartDocuments
Sugar Connect
WordPress
jQuery

Integrations Supported

AT&T Alien Labs Open Threat Exchange
CSS
CakePHP
Drupal
HTML
Joomla!
MySQL
PHP
Salesforce
SmartDocuments
Sugar Connect
WordPress
jQuery

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Technosys IT Management

Company Location

India

Company Website

www.technosysmanagement.com/live_chat.php

Company Facts

Organization Name

Cegeka

Date Founded

1992

Company Location

Belgium

Company Website

www.cegeka.com/en/be/solutions/it-infrastructure-management

Categories and Features

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

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