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What is Telia ACE?

Telia ACE is the Nordic region’s premier contact center as a service (CCaaS) platform, trusted by over 100,000 daily users and facilitating more than 350 million interactions annually across various industries and sectors. The platform enables organizations to create a truly seamless omnichannel experience, integrating all customer communications—voice, chat, text, and digital channels—into one cohesive interface to enhance accessibility and satisfaction. Telia ACE’s robust integration capabilities allow it to work effortlessly with most third-party systems, supporting complex customer journeys from start to finish. It leads the market with cutting-edge AI and speech technology applications, powered by deep learning and supported through partnerships with industry giants like Google and Microsoft. Telia ACE offers comprehensive tools such as automation, video conferencing, AI-powered virtual assistants, and smart knowledge bases, empowering contact centers to deliver efficient and personalized customer interactions. The solution drives data-driven development by providing powerful analytics and insights, helping organizations transform their customer service operations and improve business outcomes. Recognized by Frost & Sullivan for its perfect blend of technology and human touch, Telia ACE also supports on-demand training and consulting to maximize value. Its advanced security and compliance features ensure data privacy and operational reliability. By enabling organizations to adapt to evolving communication patterns, especially among younger audiences, Telia ACE helps future-proof customer engagement strategies. Overall, the platform is a strategic asset that fosters higher efficiency, better customer experiences, and long-term loyalty.

What is Yeastar P-Series PBX System?

Yeastar P-Series Phone System is a business communication solution that offers companies of all sizes with a complete package for calls, video, messaging and integrations, out of the box. With inbuilt visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, it boosts user experience at all levels and provides everything across desktop, mobile, and browser with simple user apps.

Media

Media

Integrations Supported

Salesforce
Bandwidth
Calabrio Quality Management
Centrical
Facebook Messenger
Feelingstream
Findity
Gamma
HubSpot CRM
Microsoft 365
Microsoft Dynamics 365 Business Central
Microsoft Teams
Odoo
Protel Cloud PMS
Sewan
Telnyx
Twilio
WhatsApp
Zendesk

Integrations Supported

Salesforce
Bandwidth
Calabrio Quality Management
Centrical
Facebook Messenger
Feelingstream
Findity
Gamma
HubSpot CRM
Microsoft 365
Microsoft Dynamics 365 Business Central
Microsoft Teams
Odoo
Protel Cloud PMS
Sewan
Telnyx
Twilio
WhatsApp
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Telia Company

Date Founded

1853

Company Location

Sweden

Company Website

ace-showcase.com

Company Facts

Organization Name

Yeastar

Date Founded

2006

Company Location

China

Company Website

www.yeastar.com/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Business Phone Systems

The Yeastar P-Series Phone System offers an all-in-one solution for business communication, integrating voice, video, and collaboration features into one powerful platform. Designed specifically for today's businesses, it consolidates disparate communication tools into a cohesive "PBX-Plus-More" environment, enhancing efficiency and connectivity.

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

With an emphasis on providing "User-friendly Unified Communications," the Yeastar P-Series Phone System presents businesses, regardless of their scale, with a comprehensive solution that includes calling, video conferencing, messaging, and seamless integrations right from the start.

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

The Yeastar P-Series Phone System includes an integrated call center feature, providing companies with an all-in-one solution for handling calls, video conferencing, messaging, integrations, and additional functionalities. It caters to the needs of businesses, regardless of their scale.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Center Infrastructure (CCI)

The Yeastar P-Series Phone System comes equipped with an integrated call center feature. This feature provides companies with an all-inclusive toolkit for managing calls, video conferencing, messaging, integrations, and additional functionalities. It caters to the needs of organizations of various sizes.

Cloud PBX

The Yeastar P-Series Phone System offers a comprehensive cloud-based PBX solution that consolidates telephony, contact center functionalities, and various integrations into a single platform to streamline your everyday business activities.

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Contact Center as a Service (CCaaS)

The Yeastar P-Series elevates the conventional phone system into an advanced CCaaS offering. It integrates both inbound and outbound call centers with various messaging channels, such as WhatsApp, SMS, and Live Chat, enabling companies to engage with customers on their favorite platforms via a seamless and user-friendly interface.

PBX

User-friendly, efficient, and highly adaptable, the Yeastar P-Series Phone System transforms business communication by merging voice calls, meetings, multi-channel messaging, integrations, and additional features into a cohesive solution. It eliminates barriers related to distance, platforms, and systems.

Softphone

Enhance your team's productivity with Yeastar Linkus, the premier softphone that transforms your mobile device, desktop, or web browser into an effective office extension. No matter if you're working remotely, on-site, or traveling, Linkus keeps you connected and in sync at all times.

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

The Yeastar P-Series Phone System presents an all-in-one "PBX-Plus-More" solution that seamlessly integrates voice, video, and collaborative tools within a single dynamic platform. Designed to cater to the advanced requirements of contemporary enterprises, it provides exceptional adaptability with options for Cloud, On-premises, or Software installations.

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

The Yeastar P-Series offers a comprehensive Unified Communications (UC) solution that unifies voice, video, messaging, and presence into a single, streamlined platform. This integration removes barriers between various communication methods, enabling contemporary teams to transition smoothly among mobile, desktop, and web interfaces while maintaining a consistent experience.

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

White Label VoIP

Effortless to configure and user-friendly, Yeastar's white-label hosted PBX solutions enable you to enhance your market reach and increase your daily recurring income with ease.

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