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What is Telia ACE?

Telia ACE is the Nordic region’s premier contact center as a service (CCaaS) platform, trusted by over 100,000 daily users and facilitating more than 350 million interactions annually across various industries and sectors. The platform enables organizations to create a truly seamless omnichannel experience, integrating all customer communications—voice, chat, text, and digital channels—into one cohesive interface to enhance accessibility and satisfaction. Telia ACE’s robust integration capabilities allow it to work effortlessly with most third-party systems, supporting complex customer journeys from start to finish. It leads the market with cutting-edge AI and speech technology applications, powered by deep learning and supported through partnerships with industry giants like Google and Microsoft. Telia ACE offers comprehensive tools such as automation, video conferencing, AI-powered virtual assistants, and smart knowledge bases, empowering contact centers to deliver efficient and personalized customer interactions. The solution drives data-driven development by providing powerful analytics and insights, helping organizations transform their customer service operations and improve business outcomes. Recognized by Frost & Sullivan for its perfect blend of technology and human touch, Telia ACE also supports on-demand training and consulting to maximize value. Its advanced security and compliance features ensure data privacy and operational reliability. By enabling organizations to adapt to evolving communication patterns, especially among younger audiences, Telia ACE helps future-proof customer engagement strategies. Overall, the platform is a strategic asset that fosters higher efficiency, better customer experiences, and long-term loyalty.

What is Sharpen?

Streamline your communication and contact center solutions into a cohesive, remote-friendly platform that boosts operational efficiency. You can expect rapid deployment with minimal onboarding efforts required. Effortlessly integrate with your existing communication, productivity, and workflow applications. The low-code/no-code interface makes it easy to query, export, and automate various data processes. Achieve consistent measurement and recording of service interactions across all platforms. Our system is specifically designed to provide customized data reporting and analytics, allowing you to evaluate your return on investment from the very beginning. Enhance customer experiences through automated processes and AI-powered decision-making. Foster agent engagement and growth with timely, data-driven self-coaching and integrated performance management resources. Leverage our contemporary interface to uncover efficiencies and valuable insights across your organization. We quickly adapt to changing demands, thus empowering your growth potential. Join our expert network that is transforming the call center technology landscape, and together we can lead the way in driving innovation and improving customer satisfaction. By embracing this modern solution, you can significantly elevate your operational capabilities and achieve lasting success.

Media

Media

Integrations Supported

Salesforce
Boost.ai
Calabrio Quality Management
Centrical
CommunityWFM
Feelingstream
Findity
Freshdesk
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Salesforce Service Cloud
TeamEngine
Zendesk

Integrations Supported

Salesforce
Boost.ai
Calabrio Quality Management
Centrical
CommunityWFM
Feelingstream
Findity
Freshdesk
Microsoft Dynamics 365
Microsoft Dynamics 365 Business Central
Nexetic
Salesforce Service Cloud
TeamEngine
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Telia Company

Date Founded

1853

Company Location

Sweden

Company Website

ace-showcase.com

Company Facts

Organization Name

Sharpen

Date Founded

2007

Company Location

United States

Company Website

sharpencx.com

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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