Text vs. Arena Chat

Text — AI Customer Service Text is a customer service platform with one goal most platforms don't have: generating revenue from conversations, not just closing them. It handles support, captures leads, and converts service conversations into measurable revenue. AI agent, live chat, help desk, analytics in one tool. Most platforms close tickets. Text closes sales. Here's what that looks like in practice: • AI agent — resolves FAQs, returns, and order status end to end with a 74% resolution rate, so your team handles only what needs a human • Live Chat — detects hesitation and triggers proactive conversations, so browsers convert before they leave • Help Desk — routes every conversation to the right agent with full context, so the right person closes it faster • Copilot — surfaces reply suggestions and customer history on demand, so every response is accurate and fast • Lead Capture — qualifies visitors and captures intent after hours, so your team opens the day with context-rich leads • Inbox — chat, email, Messenger, and SMS in one workspace with full conversation history, so every agent has full context before they type a word • Workflows — connects Text to HubSpot, Shopify, Slack, and more, so routing, tagging, and follow-ups run automatically • Product recommendations — surfaced in chat from catalog data, so every support conversation is a sales opportunity • Reports — track chat volume, CSAT, AI resolution rates, and team performance in one place, so you know exactly what's driving revenue and what isn't • One workspace — manage chats, tickets, emails, and reports in one place, so your team never switches tools to get the full picture The gap between a support team and a sales team is smaller than most businesses think. Text closes it. Built for enterprise trust and security • SOC 2 • GDPR • CCPA • PCI DSS Trusted by 35,000+ companies — PayPal, IKEA, Sephora, Mercedes-Benz. Free for 14 days, no credit card required

Anticipating customer needs, recommending perfect products, and delivering customized shopping experiences with precision is essential for any business. Whether dealing with straightforward FAQs or more complex inquiries, you can significantly improve your store's customer service swiftly. We support all major CMS and ecommerce platforms, so simply provide Arena Chat with your store's website URL, and we will manage everything else for you. You can also customize the AI voice and widget branding to reflect your store’s unique style. Experience seamless data training while maintaining a strong focus on privacy, allowing for engaging conversations with customers. You can communicate in the language your customers prefer and gain valuable insights into your sales funnel through sophisticated analytics. The Smart Suggestions feature enhances the user experience by presenting three AI-generated prompts following each question, although this feature is currently off by default to optimize functionality. Soon, we will introduce a toggle option for users to activate or deactivate Smart Suggestions as they see fit, providing even more control. This proactive strategy guarantees an intuitive and enjoyable shopping journey for every visitor, ensuring they feel valued and understood throughout their experience.