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What is TextBack?

TextBack provides a valuable solution for local enterprises that depend on telephone interactions by enabling them to automatically reply to missed, busy, and after-hours calls with text messages, along with offering a shared inbox. Callers have the opportunity to engage in a two-way conversation, request call backs, receive quotes, send images, or schedule appointments according to available time slots. The system supports communication in both English and Spanish, incorporates AI-generated responses that must be approved by the business before being sent, and includes follow-up messages, reminders for quotes and appointments, as well as requests for customer reviews after services are completed. Furthermore, businesses benefit from access to a built-in website, a lead-form inbox, and options for directory listings, enhancing their visibility and outreach. To boost operational productivity, TextBack provides weekly summaries of activities and urgent message alerts specifically designed for trades such as HVAC, plumbing, electrical services, and roofing, ensuring that local service providers remain connected and attentive to customer needs. This all-encompassing service not only optimizes communication but also aids businesses in building stronger relationships with their customers and enhancing overall service delivery. In doing so, TextBack helps local businesses thrive in a competitive environment by streamlining their customer interactions effectively.

What is Easify?

Easify is an all-encompassing cloud-based platform crafted for effective business communication and marketing, specifically aimed at teams that leverage SMS, voice calls, email, and appointment management workflows. Users can seamlessly generate and launch bulk SMS and MMS campaigns, arrange message scheduling, customize their outreach strategies, manage two-way conversations via a shared inbox, and automate follow-up communications with ease. The platform also includes features such as AI-enhanced text replies and calling, personalized message templates, analytics for campaign performance, a comprehensive phone system with IVR functionalities, booking solutions, and a customer relationship management system specifically designed for MCA and ISO requirements. Teams can connect with multiple platforms like GoHighLevel, Zoho CRM, ActiveCampaign, and Zapier, or they can employ the REST API and webhooks for integrating additional applications. For U.S. users, Easify includes a messaging gateway along with tools for DNC-list scrubbing and support for 10DLC registration, while international customers can link up with their own telecom providers. Communication through SMS, voice calls, and email will require prepaid credits, and it’s crucial to be aware that specific carrier or registration regulations might be applicable, ensuring both compliance and effective management of communication. This versatile platform not only empowers teams to enhance their communication processes but also boosts their outreach capabilities significantly. Consequently, Easify stands out as a vital resource for businesses looking to optimize their marketing and communication strategies.

Media

Media

Integrations Supported

Integrations Supported

ActiveCampaign
GoHighLevel
Twilio
Zapier
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

$49/month
The founding plan costs $49 per month, locked while subscribed. A one-time $25 carrier-registration fee applies when registration is filed. The 7-day free trial starts when the service texts back the first missed call; cancel before the trial ends to avoid the subscription charge.
Free Trial Offered?

Pricing Information

$99/month
Premium is $99/month and Enterprise is $199/month. The plans list two phone numbers; Premium includes up to 10 users and Enterprise up to 15. Additional users are $5/month each; extra phone numbers are $2.50/month each. U.S. gateway messaging, calls, and email use prepaid credits. Non-U.S. customers connect their own telecom provider. The one-time 10DLC fee is $100 for fewer than 6,000 SMS segments or $250 for 6,000 or more.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

GoTextBack

Company Location

United States

Company Website

gotextback.com

Company Facts

Organization Name

Easify

Date Founded

2019

Company Location

United States

Company Website

easify.app/

Categories and Features

Categories and Features

Bulk SMS

Not specified

SMS Marketing

Not specified

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