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What is TextBack?

TextBack provides a valuable solution for local enterprises that depend on telephone interactions by enabling them to automatically reply to missed, busy, and after-hours calls with text messages, along with offering a shared inbox. Callers have the opportunity to engage in a two-way conversation, request call backs, receive quotes, send images, or schedule appointments according to available time slots. The system supports communication in both English and Spanish, incorporates AI-generated responses that must be approved by the business before being sent, and includes follow-up messages, reminders for quotes and appointments, as well as requests for customer reviews after services are completed. Furthermore, businesses benefit from access to a built-in website, a lead-form inbox, and options for directory listings, enhancing their visibility and outreach. To boost operational productivity, TextBack provides weekly summaries of activities and urgent message alerts specifically designed for trades such as HVAC, plumbing, electrical services, and roofing, ensuring that local service providers remain connected and attentive to customer needs. This all-encompassing service not only optimizes communication but also aids businesses in building stronger relationships with their customers and enhancing overall service delivery. In doing so, TextBack helps local businesses thrive in a competitive environment by streamlining their customer interactions effectively.

What is SecondCall AI?

SecondCall AI provides AI-powered front-desk solutions specifically designed for local businesses that rely on phone communications and appointment management. Their AI receptionist, Debbie, is available 24/7, including during weekends and when staff members are busy with on-site tasks. This platform effectively handles missed-call text replies, screens incoming callers, directly books appointments into the business calendar, and follows up on quotes given. In addition, it offers automated review requests, seasonal marketing initiatives, detailed call summaries, recordings, transcripts, and monthly performance reports. The vendor further aids in setting up services, business hours, coverage areas, and calendar details, usually finalizing the setup in about a week. A 60-day trial period is offered for $297 a month, which includes free setup and the flexibility to cancel at any time. Tailored for various local service sectors, including HVAC, roofing, plumbing, garage door services, residential electrical work, and med spas, this service addresses the essential need for managing regular inbound calls and scheduling while teams focus on other responsibilities. By implementing such a solution, businesses can actively ensure they capitalize on every opportunity to engage with potential clients and enhance their operational efficiency.

Media

Media

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$49/month
The founding plan costs $49 per month, locked while subscribed. A one-time $25 carrier-registration fee applies when registration is filed. The 7-day free trial starts when the service texts back the first missed call; cancel before the trial ends to avoid the subscription charge.
Free Trial Offered?

Pricing Information

$297/month
The 60-day pilot costs $297 per month and includes free setup, with cancellation available at any time. Full Front Desk plans cost $1,200–$1,800 per month.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

GoTextBack

Company Location

United States

Company Website

gotextback.com

Company Facts

Organization Name

SecondCall AI

Date Founded

2020

Company Location

United States

Company Website

secondcallaii.com

Categories and Features

Categories and Features

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