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What is TextUs?

TextUs stands out as the premier text messaging service for businesses aiming to facilitate instantaneous conversations with candidates, leads, employees, and clients. Engaging through text messaging has become one of the most effective ways to directly connect with customers, job applicants, and team members. The interactive nature of two-way, one-on-one messaging significantly boosts engagement, with teams receiving ten times more responses via text than through traditional email or phone calls. As a modern form of communication, business text messaging proves to be far more effective than older methods. TextUs features an interface that resembles a conventional SMS inbox, enabling users to effortlessly manage contacts, dialogues, campaigns, and additional information. Whether accessing the TextUs web application from a desktop or utilizing the Chrome extension with your CRM or ATS, the platform offers versatility. Moreover, the mobile app allows users to communicate and respond promptly while on the move, ensuring that no opportunity for engagement is missed. This adaptability enhances the overall efficiency of business communications.

What is Live Support?

A significant majority of customers, precisely 52%, show a preference for interacting with support agents through text messaging. Live Support is a specialized messaging platform designed to improve your business's accessibility, friendliness, and memorability. By leveraging the built-in texting applications on customers' mobile devices, you can capture their attention more effectively and ensure smoother transactions. Support agents can effortlessly connect with clients across iOS, Android, or any web browser, whether customers choose web chat or text messaging. In fact, messaging stands out as the preferred method for customers when reaching out to businesses. With an astonishing 50 billion messages exchanged daily, this has become the go-to communication channel for connecting with family, friends, and now, your business. Live Support simplifies the online messaging experience, allowing you to build, convert, and maintain relationships with every customer who contacts you, regardless of their device or browser choice. This cutting-edge tool not only boosts customer satisfaction but also cultivates enduring brand loyalty, ensuring that clients feel valued and heard. Moreover, adopting such technology positions your business at the forefront of customer service innovation, making it a leader in responsiveness and care.

Media

Media

Integrations Supported

Allo
BlueSky Medical Staffing Software
Bullhorn
Greenhouse
HubSpot CRM
HubSpot Customer Platform
JobDiva
Mok
Oracle Fusion Cloud HCM
Oracle Taleo
Planfix
Salesforce
Staffing Engine
Staffing Referrals
Tracker
Workday HCM
Zapier

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$749 per month
Two-way Messaging
SMS Campaigns (Basic or Pro)
10-Digit Texting Number
Unlimited Contacts and Users
Shared Inboxes
Analytics & Reporting
Unlimited Keywords
Unlimited Automated Sequences
Integrations (HubSpot, Salesforce, etc.)
API Access
Toll-Free / Short-Code Eligible

Pricing Information

$19 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

TextUs

Date Founded

2012

Company Location

United States

Company Website

www.textus.com

Company Facts

Organization Name

LiveSupport.com

Date Founded

2016

Company Location

United States

Company Website

www.livesupport.com

Categories and Features

Bulk SMS

Not specified

Live Chat

Not specified

Recruiting

Background Screening
CRM
Interaction Tracking
Internal HR
Interview Management
Job Board Posting
Onboarding
Recruiting Firms
Self Service Portal

SMS API

Not specified

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Workforce Management

Recruiting Management
Scheduling
Time & Attendance

Categories and Features

Live Chat

Canned Responses
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

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