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What is Textback.ai?

Textback.ai is an innovative platform that utilizes artificial intelligence to improve sales and customer interaction via phone calls and messaging. It allows companies to automate their communications with both prospective and current customers, facilitating the lead qualification process, conducting follow-ups, and effectively managing sales workflows through voice and text. Organizations can establish AI-powered agents and communication strategies for a variety of functions, such as answering questions, following up with potential leads, and reaching out to clients. This tool is especially advantageous for businesses that experience a high volume of customer engagements, particularly in industries like insurance, e-commerce, and iGaming. Designed specifically for sales and marketing teams, Textback.ai aims to enhance customer communication and optimize outreach endeavors through advanced conversational AI technology, making it an essential resource for improving overall customer relationship management. Furthermore, it enables businesses to maintain ongoing engagement with their audience, which not only strengthens relationships but also contributes to significant sales growth over time. By integrating this platform into their operations, companies can achieve greater efficiency and effectiveness in their customer interactions.

What is TextBack?

TextBack provides a valuable solution for local enterprises that depend on telephone interactions by enabling them to automatically reply to missed, busy, and after-hours calls with text messages, along with offering a shared inbox. Callers have the opportunity to engage in a two-way conversation, request call backs, receive quotes, send images, or schedule appointments according to available time slots. The system supports communication in both English and Spanish, incorporates AI-generated responses that must be approved by the business before being sent, and includes follow-up messages, reminders for quotes and appointments, as well as requests for customer reviews after services are completed. Furthermore, businesses benefit from access to a built-in website, a lead-form inbox, and options for directory listings, enhancing their visibility and outreach. To boost operational productivity, TextBack provides weekly summaries of activities and urgent message alerts specifically designed for trades such as HVAC, plumbing, electrical services, and roofing, ensuring that local service providers remain connected and attentive to customer needs. This all-encompassing service not only optimizes communication but also aids businesses in building stronger relationships with their customers and enhancing overall service delivery. In doing so, TextBack helps local businesses thrive in a competitive environment by streamlining their customer interactions effectively.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$49/month
The founding plan costs $49 per month, locked while subscribed. A one-time $25 carrier-registration fee applies when registration is filed. The 7-day free trial starts when the service texts back the first missed call; cancel before the trial ends to avoid the subscription charge.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Date Founded

2016

Company Location

Estonia

Company Website

www.textback.ai/

Company Facts

Organization Name

GoTextBack

Company Location

United States

Company Website

gotextback.com

Categories and Features

AI Sales Agents

Not specified

Categories and Features

Popular Alternatives

Popular Alternatives

No Alternatives