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What is Textel?

Textel is a groundbreaking business messaging platform that enhances customer communications by combining AI capabilities with human interaction. This solution allows users to connect with clients on a broad scale as well as through tailored, individual conversations within a secure and compliant framework. By cultivating deeper relationships with customers, Textel not only boosts revenue but also enhances team efficiency. The platform supports AI-assisted and conversational texting, promoting effortless communication via familiar messaging tools. Directly integrated into your CCaaS system, Textel streamlines both agent-assisted and automated SMS and MMS communications. Engage in personalized dialogues through one-on-one texting, which encourages meaningful exchanges with customers. Users can effortlessly share images or links, granting customers immediate access to vital information and strengthening their loyalty. Additionally, Textel provides the capability to track conversation logs within your existing customer management system, allowing for continuous improvements to your service. This approach empowers businesses to frequently revise and enhance their customer engagement methodologies, ensuring they remain responsive to client needs. In this ever-evolving landscape, staying adaptable is crucial for sustained success.

What is EasyGrouper?

We offer a unique application designed to manage your organization's employee directory, enabling easy updates that are automatically shared with all users. With EasyGrouper, reaching out to your coworkers via calls, texts, and emails is incredibly straightforward, requiring just a single tap. Our commitment is to provide the most secure communication tool for businesses. We do not store any credit card details, messages, or group information; instead, we concentrate on providing top-notch communication support for your organization. EasyGrouper Alerts allows you to quickly text or email a designated group, office location, or even everyone in your account with remarkable ease. In the event of a significant client issue, a natural disaster, or a critical system failure, EasyGrouper Alerts ensures you can promptly reach your team. Team members have the option to respond to alerts by accepting or declining them, or by notifying others of their safety, which fosters a responsive communication environment during emergencies. This capability not only enhances connectivity but also solidifies EasyGrouper's role as an indispensable resource for any organization striving for effective communication during urgent situations.

Media

Media

Integrations Supported

Genesys Cloud CX
Google Workspace
Meevo
NiCE CXone Mpower
RingCentral RingCX
STX
SalonBiz
SpiceX

Integrations Supported

Genesys Cloud CX
Google Workspace
Meevo
NiCE CXone Mpower
RingCentral RingCX
STX
SalonBiz
SpiceX

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Textel

Company Location

United States

Company Website

textel.net

Company Facts

Organization Name

EasyGrouper

Date Founded

2013

Company Location

United States

Company Website

www.easygrouper.com

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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