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What is The Change Compass?

Optimize your workflows and improve your change management initiatives by leveraging automation to reduce the reliance on manual data entry. Monitor the readiness and adoption levels of stakeholders effectively while pinpointing areas where change capacity exists to maximize the advantages realized across the project portfolio. Utilize insights derived from data to meticulously plan the order of changes, which will help you accurately identify saturation thresholds that may influence overall business performance. Keep a record of the time that is redirected from regular operations due to changes, and capitalize on a strong network of global organizations that exchange best practices to boost change management capabilities. By encouraging collaboration and learning from collective experiences, your organization can significantly improve its proficiency in navigating and executing change, ultimately leading to greater success in achieving its objectives. Continuous assessment and adaptation of these strategies will ensure sustained growth and resilience in an ever-evolving business landscape.

What is Pointel Genesys Configuration Management Solution?

Pointel's Configuration Management Solution is a web-based application that provides comprehensive oversight of your Genesys system. It promptly identifies any modifications within your Genesys configuration landscape. Additionally, it offers functionalities for auditing, importing/exporting data, and snapshotting/restoring, coupled with alert notifications. Pointel CMS systematically records all alterations in your contact center and presents this data visually, enabling users to swiftly grasp any adjustments made to their Genesys Configuration Management Environment. Recognizing what modifications have occurred and the individuals responsible is crucial for effective management. Audit reports generated by CMS provide in-depth details, including the username of the individual who executed the change, the timestamp of the alteration, alongside both the new and old values. Furthermore, it allows for the restoration of specific parameter or KVP level changes, or even the complete application to a previous state, ensuring flexibility and control over your configurations. This capability is essential for maintaining the integrity and functionality of your system.

Media

Media

Integrations Supported

Integrations Supported

Genesys Cloud CX
Pointel DCCM

API Availability

API Availability

Pricing Information

$295 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training

Company Facts

Organization Name

The Change Compass

Date Founded

2015

Company Location

Australia

Company Website

thechangecompass.com/the-change-compass-home/

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com/solutions/cms/

Categories and Features

Change Management

Not specified

Categories and Features

Change Management

Not specified

CMDB

Data Visualization

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