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What is TheGoodRegister?

A unified platform offers extensive access to building information, serving as a complete solution for all your needs while being available 24/7. This service allows users to initiate new requests easily via a voice interface. An advanced algorithm efficiently assigns each request to the suitable technician based on their expertise. Moreover, a Chat Bot empowers users to monitor their request statuses and manage them with ease. In addition, Google AutoML provides automatic content translation, promoting smooth communication in various languages. This integration not only simplifies processes but also significantly enhances accessibility, ensuring a better user experience overall. With these features, the platform stands out as an innovative tool for efficient building management.

What is Neo Agent?

Neo Agent is a sophisticated AI technician specifically designed for managed service providers, facilitating seamless collaboration with the internal team within the PSA framework. It adeptly assesses tickets, identifies analogous cases, leverages playbooks and documentation, carries out necessary tasks, and finalizes the workflow. Unlike conventional automation tools that depend on cumbersome rule sets or fragile scripts, Neo presents a novel automation strategy for MSPs that reflects the abilities of a human Level 1 technician. This groundbreaking tool not only expedites ticket resolution and refines PSA and RMM processes but also guarantees that all communications remain consistent with the company's branding. Neo is capable of evaluating incoming tickets, interacting with users, acting on behalf of the team, and overseeing workflows triggered by ongoing tasks such as ticket triage, dispatching, and routine manual functions. Furthermore, it integrates with a variety of systems, encompassing PSA platforms, RMM applications, documentation tools, marketplaces, Microsoft 365, and Azure, which allows it to streamline ticket management, synchronize client data, and boost operational efficiency. By enhancing communication and efficiency, Neo ultimately serves as an essential asset that significantly elevates the performance of service desks and fosters improved client satisfaction. This innovative approach not only transforms traditional methodologies but also paves the way for future advancements in managed service provider operations.

Media

Media

Integrations Supported

Active Directory
Asio by ConnectWise
ConnectWise Automate
ConnectWise PSA
Datto RMM
Ingram Micro Cloud
Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft Teams
N-able N‑central
NinjaOne
N‑able N-sight RMM
OAuth
Pax8
ScalePad
ServiceNow
Sherweb
Slack
TimeZest

Integrations Supported

Active Directory
Asio by ConnectWise
ConnectWise Automate
ConnectWise PSA
Datto RMM
Ingram Micro Cloud
Microsoft 365
Microsoft Entra ID
Microsoft Exchange
Microsoft Teams
N-able N‑central
NinjaOne
N‑able N-sight RMM
OAuth
Pax8
ScalePad
ServiceNow
Sherweb
Slack
TimeZest

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,300 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TheGoodRegister

Company Location

Canada

Company Website

www.thegoodregister.com

Company Facts

Organization Name

Neo Agent

Date Founded

2023

Company Location

United Kingdom

Company Website

www.neoagent.io

Categories and Features

Fixed Asset Management

Asset Budgeting
Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Tax Management

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

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