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What is TheGoodRegister?

A unified platform offers extensive access to building information, serving as a complete solution for all your needs while being available 24/7. This service allows users to initiate new requests easily via a voice interface. An advanced algorithm efficiently assigns each request to the suitable technician based on their expertise. Moreover, a Chat Bot empowers users to monitor their request statuses and manage them with ease. In addition, Google AutoML provides automatic content translation, promoting smooth communication in various languages. This integration not only simplifies processes but also significantly enhances accessibility, ensuring a better user experience overall. With these features, the platform stands out as an innovative tool for efficient building management.

What is Ravine Desk?

Ravine Desk functions as an all-inclusive help desk and ticket management solution tailored for small IT service providers, managed service providers (MSPs), and consultants overseeing various client accounts. Created by an active MSP, this platform was honed through practical support situations encountered during its development. Each user account is granted a distinct branded subdomain along with a personalized client portal to facilitate easy access. Clients can submit support tickets through email, directly via the portal, or using a customizable support widget that can be integrated into any website, ensuring that client email replies are automatically linked to the correct ticket. Furthermore, all plans include an integrated AI assistant that provides daily summaries and evaluations of issues, enhancing ticket triage and offering client-facing status updates in the premium options. The pricing model is straightforward and based solely on the number of technicians, removing any per-ticket or per-client fees while permitting unlimited tickets across all tiers. For those looking to try out the service, a risk-free 14-day trial is available without requiring a credit card, allowing prospective users to fully explore the platform's features before committing. This initiative underscores the commitment to providing a user-friendly experience for clients and helps ensure their satisfaction with the service.

Media

Media

Integrations Supported

Integrations Supported

Claude Code

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$12/month
Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

TheGoodRegister

Company Location

Canada

Company Website

www.thegoodregister.com

Company Facts

Organization Name

Ravine Software

Date Founded

2012

Company Location

United States

Company Website

ravinedesk.com

Categories and Features

Categories and Features

Help Desk

Introducing a ticketing system that features a customized client portal, the ability to convert emails into tickets, track billable hours for each comment, and includes an AI assistant with every tier. Tailored for freelancers and small development teams, our service offers straightforward monthly pricing starting at just $12, along with a complimentary 14-day trial to get you started.

Customizable Branding
Email Integration
Interaction Tracking
Multi-Channel Communication
Self Service Portal
Ticket Management

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