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What is TheReach?

Sami acts as an intelligent receptionist specifically designed for vacation rental hosts and property managers, created by TheReach.ai in Málaga. This cutting-edge platform effectively handles guest communications across multiple channels, including phone calls, WhatsApp (using Meta's Business API), website chat, and Google reviews, all managed through a centralized dashboard that functions 24/7 and accommodates over 100 languages. Sami easily connects with property management systems such as Hostaway, Beds24, Smoobu, and iGMS to check real-time availability, offer rate quotes, and enable direct bookings during conversations with guests. Property owners can customize their interactions by adding their FAQs and house rules, allowing for tailored responses for each rental. What sets TheReach apart are two notable features: every evening, Sami provides a brief 90-second voice update to property managers, summarizing that day’s guest interactions and pointing out any urgent issues that require attention. Furthermore, the integration with Claude MCP allows managers to connect their TheReach data to Claude Desktop, empowering them to ask simple questions about call trends, possible conversion challenges, and any unanswered guest inquiries. The platform is fully compliant with GDPR regulations, ensuring that personal data is securely and responsibly managed. This dedication to privacy fosters trust between hosts and their guests, significantly improving the overall user experience, which is essential in the competitive vacation rental market. Ultimately, Sami not only streamlines communication but also enhances operational efficiency and guest satisfaction.

What is Guidey?

Our user-friendly web application serves as your digital assistant, delivering all the essential information your guests require, whether it's day or night. This innovative solution allows you to spend less time fielding inquiries, freeing you up to focus on enhancing guest satisfaction. Guideyâ„¢, the web app, empowers you to personalize experiences, ensuring top-notch service consistently. You have the option to upload instructional videos, such as one demonstrating the operation of your washing machine, or provide a link to directions for your favorite dining spots. With a designated guest marketing section, you can facilitate repeat direct bookings, promote your other properties, and gain a competitive advantage in the market. Setting up your Guideyâ„¢ takes less than five minutes through our straightforward online dashboard. You can enrich your Guideyâ„¢ with maps, videos, photos, and PDFs, or you can compose detailed descriptions. Once setup is complete, you will receive a unique link for your property's Guideyâ„¢, which you can easily share with guests via email, WhatsApp, or other communication platforms. With Guideyâ„¢, elevate the guest experience and streamline your hosting duties effortlessly.

Media

Media

Integrations Supported

Beds24
Hostaway
Smoobu
iGMS

Integrations Supported

Beds24
Hostaway
Smoobu
iGMS

API Availability

Has API

API Availability

Has API

Pricing Information

€49/month
Free Trial Offered?
Free Version

Pricing Information

$7.99 per month per property
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TheReach.ai

Date Founded

2023

Company Location

Spain

Company Website

www.thereach.ai

Company Facts

Organization Name

Guidey

Company Location

United Kingdom

Company Website

guideyapp.com

Categories and Features

Vacation Rental

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

Categories and Features

Vacation Rental

Contact Management
Fee / Commission Management
Guest Reviews / Ratings
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Property Database
Reservations Management
Vendor Management
Work Order Management

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