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What is Thematic?

Consolidate, analyze, and rank customer feedback on an inclusive and interactive platform. Leverage AI-driven thematic and sentiment analysis to extract meaningful insights. Optimize your customer feedback strategy through sophisticated evaluations of themes and sentiments that reveal essential insights vital for improving your business outcomes. Effortlessly merge feedback from diverse channels, including online reviews, chat interactions, and surveys, with convenient one-click features. Thematic enhances feedback utilization by automatically redacting sensitive information, allowing teams to handle data securely and in accordance with regulations. It systematically organizes feedback into recognizable themes and sentiments as they emerge, providing quantitative analysis of recurring themes for a richer understanding. The platform offers robust search capabilities to investigate similar themes and acquire further insights. You can easily manage themes with options to edit, disregard, or combine them. Utilize powerful analytical tools to uncover significant issues and apply filtering options to categorize and refine your results based on organized data. Set up alerts for developing concerns and efficiently trace back to pinpoint root causes, enabling swift proactive management and resolution of customer issues. This holistic strategy not only deepens your connection with customers but also guides informed strategic planning effectively, ensuring that their voices are heard and acted upon in a timely manner.

What is Reveal?

Reveal is a cutting-edge platform that utilizes artificial intelligence to streamline qualitative research by automating key processes such as transcription, translation, and data synthesis, particularly for user and market research. It is specifically tailored for Individual Depth Interviews (IDIs) and focus group discussions, boasting automated transcription features that accommodate various languages, including German, French, and Spanish. With a strong emphasis on data security, the platform effectively identifies and eliminates Personally Identifiable Information (PII) and Protected Health Information (PHI). Researchers have the convenience of uploading audio or video files, defining their research questions and hypotheses, and receiving synthesized insights almost instantaneously. Reveal incorporates a range of analytical models, including Grounded Theory and Thematic Analysis, facilitating a focused approach to synthesizing findings. Its intuitive interface provides tools for visualizing major themes and subtopics, while a quotes finder allows users to quickly access pertinent verbatim quotes. Additionally, the platform is designed to adapt and grow in response to the evolving demands of researchers, ensuring they are equipped with the most advanced capabilities available for their studies. This commitment to innovation positions Reveal as an essential resource for modern qualitative research endeavors.

Media

Media

Integrations Supported

Medallia
SurveyMonkey
Zendesk

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Thematic

Date Founded

2015

Company Location

New Zealand

Company Website

www.getthematic.com

Company Facts

Organization Name

Synthefai

Company Location

United States

Company Website

doreveal.com

Categories and Features

Customer Experience

Action Management
Analytics
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis

Categories and Features

AI Research Tools

Not specified

Market Research

Not specified

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