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What is Thematic?
Consolidate, analyze, and rank customer feedback on an inclusive and interactive platform. Leverage AI-driven thematic and sentiment analysis to extract meaningful insights. Optimize your customer feedback strategy through sophisticated evaluations of themes and sentiments that reveal essential insights vital for improving your business outcomes. Effortlessly merge feedback from diverse channels, including online reviews, chat interactions, and surveys, with convenient one-click features. Thematic enhances feedback utilization by automatically redacting sensitive information, allowing teams to handle data securely and in accordance with regulations. It systematically organizes feedback into recognizable themes and sentiments as they emerge, providing quantitative analysis of recurring themes for a richer understanding. The platform offers robust search capabilities to investigate similar themes and acquire further insights. You can easily manage themes with options to edit, disregard, or combine them. Utilize powerful analytical tools to uncover significant issues and apply filtering options to categorize and refine your results based on organized data. Set up alerts for developing concerns and efficiently trace back to pinpoint root causes, enabling swift proactive management and resolution of customer issues. This holistic strategy not only deepens your connection with customers but also guides informed strategic planning effectively, ensuring that their voices are heard and acted upon in a timely manner.
What is Reveal?
Reveal is a cutting-edge platform that utilizes artificial intelligence to streamline qualitative research by automating key processes such as transcription, translation, and data synthesis, particularly for user and market research. It is specifically tailored for Individual Depth Interviews (IDIs) and focus group discussions, boasting automated transcription features that accommodate various languages, including German, French, and Spanish. With a strong emphasis on data security, the platform effectively identifies and eliminates Personally Identifiable Information (PII) and Protected Health Information (PHI). Researchers have the convenience of uploading audio or video files, defining their research questions and hypotheses, and receiving synthesized insights almost instantaneously. Reveal incorporates a range of analytical models, including Grounded Theory and Thematic Analysis, facilitating a focused approach to synthesizing findings. Its intuitive interface provides tools for visualizing major themes and subtopics, while a quotes finder allows users to quickly access pertinent verbatim quotes. Additionally, the platform is designed to adapt and grow in response to the evolving demands of researchers, ensuring they are equipped with the most advanced capabilities available for their studies. This commitment to innovation positions Reveal as an essential resource for modern qualitative research endeavors.
Integrations Supported
Medallia
SurveyMonkey
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Thematic
Date Founded
2015
Company Location
New Zealand
Company Website
www.getthematic.com
Company Facts
Organization Name
Synthefai
Company Location
United States
Company Website
doreveal.com
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Categories and Features
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management