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What is ThinkOwl?
Utilizing a cloud-based architecture (SaaS), ThinkOwl provides AI-driven tools designed to enhance workflows, ranging from ticket management to client interaction. The ThinkOwl AI platform combines essential service desk functionalities with conversational and generative AI, alongside business process automation, all within a comprehensive omnichannel communication framework. Furthermore, ThinkOwl stands out in data analytics, producing sophisticated reports that deliver immediate insights into key performance indicators across various topics, teams, and channels, ensuring organizations can make informed decisions swiftly. This integration of advanced technology not only improves efficiency but also enhances customer satisfaction and engagement.
What is Ariglad?
Ariglad is designed to provide businesses with vital resources for delivering exceptional customer service, enhancing support operations, and gaining important insights into customer interactions. Its AI-powered capabilities go beyond simply analyzing customer queries; they also suggest pertinent content to bridge knowledge gaps and encourage regular updates of existing articles. The platform organizes, prioritizes, and manages all support requests seamlessly through an intuitive help desk interface. With its omnichannel capabilities, Ariglad ensures robust support across various communication platforms. Additionally, it offers easy access to over 1,000 integrations that can be set up without hassle, ensuring a uniform client experience while streamlining everyday tasks. This system enables you to meet client demands directly from your workspace, and you can manage support inquiries efficiently within your email inbox, significantly boosting your productivity and responsiveness. By simplifying these workflows, Ariglad enhances customer satisfaction and empowers teams to operate more effectively, ultimately contributing to a more cohesive service experience. This multifaceted approach not only addresses immediate client needs but also fosters long-term relationships built on reliability and efficiency.
Integrations Supported
360 View CRM
Accelo
Accruent TMS
ActiveCampaign
Ashby
Close
Copper
Gmail
HubSpot CRM
HubSpot Customer Platform
Integrations Supported
360 View CRM
Accelo
Accruent TMS
ActiveCampaign
Ashby
Close
Copper
Gmail
HubSpot CRM
HubSpot Customer Platform
API Availability
Has API
API Availability
Has API
Pricing Information
$0
Free Trial Offered?
Free Version
Pricing Information
$59 per user, per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
ThinkOwl
Date Founded
2017
Company Location
United States
Company Website
www.thinkowl.com
Company Facts
Organization Name
Ariglad
Company Location
United States
Company Website
www.ariglad.com
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management