CTM Reviews & Ratings

CTM

4.5 out of 5 stars
Company Website for CTM

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 939 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

What is ThriveTracker?

ThriveTracker, recognized as "The Ultimate Mobile & Web Tracker for Media Buyers and Performance Marketers," is the premier performance marketing tracking solution specifically designed for today's high-volume media buyers, agencies, affiliates, and direct response marketers. This innovative platform stands out not only for its exceptional customer support but also for providing a 14-day free trial, allowing users to easily explore the intuitive process of building, tracking, analyzing, and optimizing campaign traffic through its advanced user interface. Furthermore, ThriveTracker sets itself apart by offering both self-hosted and cloud-based solutions, the latter leveraging the robust and secure infrastructure of Amazon Web Services. By focusing on efficient campaign management, ThriveTracker empowers users to channel their efforts into surpassing competitors, enhancing strategies, and expanding their initiatives. As a ThriveTracker user, you can finally bid farewell to clunky Excel spreadsheets and eliminate the need for overpriced tracking solutions. This all-encompassing tracking platform equips you with every essential tool for achieving success, ensuring your marketing endeavors are maximally efficient and effective. With ThriveTracker, you can streamline your operations, allowing you to concentrate on what is truly important: generating impactful results and driving your business forward. Embrace the freedom that comes with efficient tracking and let ThriveTracker elevate your marketing game to new heights.

What is CTM?

CTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.

Media

Media

Integrations Supported

MobFox
Outbrain
TrafficJunky

Integrations Supported

Acquisio
Adobe Marketo Engage
AgencyAnalytics
Axis LMS
Constant Contact Lead Gen & CRM
DenGro
Easyflow
Gong
HubSpot CRM
HubSpot Customer Platform
Lightning Step
Nekton.ai
Salesforce
Snapchat
Stackreaction
Switchbird
Zapier

API Availability

API Availability

Has API

Pricing Information

$35 per month
Free Trial Offered?

Pricing Information

$79 per month
All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.
Free Trial Offered?

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ThriveTracker

Date Founded

2014

Company Location

United States

Company Website

thrivetracker.com

Company Facts

Organization Name

CallTrackingMetrics

Date Founded

2012

Company Location

United States

Company Website

www.ctm.com

Categories and Features

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Call Monitoring

Not specified

Call Recording

Archiving
Call Sharing
Event Triggered Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence

AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Sales Coaching

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

Marketing Attribution

Conversion Tracking
Cross-Channel Attribution
Multi-Touch Attribution
ROI Tracking

Performance Marketing

Not specified

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Speech Analytics

Automatic Transcription
Call Recording
Natural Language Processing
Sentiment Analysis

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