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What is Toky?

Toky is a comprehensive Business Phone System designed to facilitate smooth communication between customers and employees alike. With just an internet connection, you can stay connected from virtually any location around the globe. The system provides virtual phone numbers, ensuring you are reachable no matter where you are. Additionally, it allows for seamless integration with your CRM and other business tools, enabling you to call customers with a single click while automatically recording all relevant details. Known for its reliability and cost-effectiveness, Toky offers a range of features, including call recordings, SMS, speech-to-text capabilities, and voicemail management, making it a versatile choice for businesses. This combination of features ensures that you can maintain effective communication and streamline your operations efficiently.

What is Orbox?

The process of establishing the system is simple and it supports a wide range of phone models and service providers, all while integrating smoothly with current central systems. You can manage all your phone interactions through a visually engaging and easy-to-use platform. Each incoming call can be routed to the most appropriate individual or agent at the optimal time, which facilitates effective communication. The online control panel provides straightforward access to recording, monitoring, and reviewing all calls conducted within your organization. You have the ability to create limitless call routes, offering you flexibility in their management through the administrative interface. Moreover, you can tailor messages for automated responses based on extension numbers, times, or caller IDs, ensuring a personalized experience. Incoming calls can also be redirected to specified numbers, and in instances where lines are occupied, calls can be placed in a queue while keeping the caller's details for later use. Another significant aspect is the conference calling feature, which allows three or more participants to join the conversation at once, thereby conserving both time and resources. This all-encompassing system not only optimizes communication workflows but also significantly boosts overall operational productivity, making it an invaluable asset for any organization. In summary, it provides a robust solution for modern communication challenges, enhancing both efficiency and user experience.

Media

Media

Integrations Supported

Salesforce
ActiveCampaign
Capsule
Facebook
Freshsales
Front
Google Data Studio
HubSpot Customer Platform
Insightly
Integrately
Shopify
Slack
Stackreaction
Zapier
Zoho CRM
sensedata

Integrations Supported

Salesforce
Microsoft Entra ID
MySQL
SQL Server
SQLite

API Availability

API Availability

Pricing Information

$20.00/month/user
$25.00/month/user PER-AGENT PLAN
$20.00/month/user PER-AGENT PLAN (billed annually)


$120.00/month (6 agents included) TEAM PLAN
$90.00/month (6 agents included) TEAM PLAN (billed annually)

1 local or toll-free number included in 38 countries.
Extra phone numbers start at $4/month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Online Training

Company Facts

Organization Name

Toky Inc.

Date Founded

2014

Company Location

United States

Company Website

toky.co/en

Company Facts

Organization Name

ORBCOM

Date Founded

2002

Company Location

Portugal

Company Website

orbcom.pt/our-products/orbox/

Categories and Features

Business VoIP

Call Recording
Encryption
IVR / Voice Recognition
Ring Groups

Call Center

Blended Call Center
Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Reporting/Analytics

SMS Marketing

Not specified

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP

Toll Free 800 Number

Not specified

Categories and Features

Business Phone Systems

Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access

Business VoIP

Call Recording
IVR / Voice Recognition
SIP Trunking

Call Center

Call Recording
IVR / Voice Recognition
Queue Management
Reporting/Analytics

Unified Communications

Call Recording
Call Routing
Chat / Messaging
Mobile Access
Multi-User Collaboration
Voice Mail

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