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What is Toma?

Toma is a cutting-edge AI solution tailored for automotive dealerships, designed to develop personalized voice agents that facilitate key operations like scheduling appointments, providing customer assistance, handling parts inquiries, and issuing recall alerts, all while serving as an ever-present virtual team member. This sophisticated platform delivers full receptionist capabilities, managing incoming calls at any hour, confirming and rearranging service appointments, transferring calls when needed, and resolving complex situations through appropriate escalation. Moreover, Toma takes the initiative by launching outbound campaigns, including recall notifications and appointment reminders to reduce no-show occurrences, while also collecting detailed information from callers, such as vehicle details and part numbers, to relay to dealership personnel. By effectively integrating with dealership management systems, Toma taps into real-time data, ensuring seamless, low-latency dialogues that reflect the dealership's up-to-date inventory, service offerings, and operational frameworks. This integration not only improves customer engagement but also streamlines workflow efficiency across the dealership, ultimately leading to enhanced overall performance and customer satisfaction. Additionally, Toma's ability to learn from interactions allows it to adapt and refine its responses, further elevating the dealership's service quality over time.

What is 11Sight?

11Sight is a next-generation AI engagement solution built for industries like automotive and hospitality where customer service, responsiveness, and pipeline generation are critical. Its suite of enterprise-grade AI Agents—including service, front desk, sales, and outbound agents—work as the first line of interaction, providing accurate responses, scheduling, and context-driven escalation. Available 24/7, these agents ensure customers never face delays or unanswered questions, dramatically improving service quality and business outcomes. The outbound agent extends value by sending proactive reminders, recall notices, and personalized communications to keep customers connected and engaged. Dealerships use 11Sight to streamline service appointment scheduling and call handling, reducing no-shows and increasing booked revenue. Hotels leverage the platform to enhance guest experiences with self-service kiosks that connect instantly to live agents via video when needed. Clients have reported dramatic improvements in efficiency, from cutting appointment management overhead to doubling revenues after implementing AI-driven automation. With omnichannel capabilities spanning calls, chat, kiosks, and video, 11Sight delivers a consistent, professional experience across every customer touchpoint. The platform is trusted by over 1,400 dealerships and numerous hospitality providers worldwide. By uniting automation, human-like interaction, and deep industry expertise, 11Sight redefines how businesses engage, support, and convert customers.

Media

Media

Integrations Supported

WordPress

Integrations Supported

WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$24 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Toma

Date Founded

2024

Company Location

United States

Company Website

www.toma.com

Company Facts

Organization Name

11Sight

Date Founded

2016

Company Location

United States

Company Website

11sight.com

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Categories and Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Lead Capture

Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

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Popular Alternatives

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