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What is TopEdge AI?

TopEdge AI stands out as a cutting-edge platform that seamlessly merges WhatsApp commerce and customer interaction for Shopify stores and direct-to-consumer brands via a cloud-based system. By aligning Shopify orders, carts, products, customers, and cash-on-delivery data with WhatsApp messaging, it equips teams with relevant insights to enhance their discussions. Merchants can automate reminders for abandoned carts, confirm cash-on-delivery orders, share order updates, and run marketing campaigns aimed at encouraging prepaid purchases. The platform boasts a variety of features, including a collaborative live-chat inbox, in-depth customer profiles with segmentation options, WhatsApp marketing initiatives, a user-friendly visual flow builder, tools for website opt-ins and tracking, as well as comprehensive views of orders and stock, warranty management processes, and commerce analytics. Additionally, teams can design customer journeys triggered by specific Shopify events, utilize pre-approved messaging templates, and implement AI-driven responses that are in line with store policies and product information, using their assigned AI provider key. Specifically built for e-commerce teams utilizing Shopify and WhatsApp, TopEdge AI not only enhances support and facilitates order communication but also significantly improves sales recovery and drives impactful marketing efforts. This positions it as a vital resource for businesses aiming to refine their customer engagement approaches and ultimately achieve greater success.

What is ConvoHut?

ConvoHut is a digital platform tailored for automating marketing, sales, and customer support on WhatsApp, enabling businesses to efficiently handle leads, appointments, orders, and service requests through the messaging app. Teams have the capability to design automated workflows that include triggers, messages, pauses, response paths, and notifications; additionally, they can plan campaigns, categorize contacts and templates, and oversee interactions via a shared team inbox. These workflows can be triggered by multiple sources, such as entries in Google Sheets, Shopify events related to shopping carts or orders, or applications linked through Zapier. The platform provides detailed analytics for various campaigns and customer journeys, along with features for managing consents and a straightforward visual workflow builder. ConvoHut is commonly used to follow up with potential clients, recover lost sales from abandoned carts, send reminders for appointments, and deliver updates regarding quotes, invoices, or order statuses. By utilizing the WhatsApp Business Platform, ConvoHut serves a wide array of users, from marketing and sales teams to online retailers, healthcare organizations, service providers, and agencies. Moreover, this automation solution significantly boosts customer interaction and simplifies communication across multiple industries, fostering better relationships and enhancing overall efficiency. With its versatile features and user-friendly interface, ConvoHut stands out as a valuable tool for businesses looking to optimize their engagement strategies.

Media

Media

No images available

Integrations Supported

Shopify
WhatsApp

Integrations Supported

Shopify
WhatsApp
Google Sheets
Zapier

API Availability

API Availability

Pricing Information

$19/month
The Launch plan is $19/month or $182/year through the Shopify App Store. In India, Launch is ₹1,599/month billed yearly or ₹1,999 month-to-month, before 18% GST. Meta messaging charges are separate.
Free Trial Offered?

Pricing Information

A$24/month
Growth is A$24/month billed annually as A$288 upfront per year, or A$34/month billed monthly and cancellable any time. It includes up to 1,000 reached customers per month, one connected sheet or store, one WhatsApp number and unlimited team members. Australian customers pay GST on top. Meta bills its per-message charges separately to the customer's Meta account; ConvoHut onboarding is included.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

TopEdge AI

Date Founded

2023

Company Location

India

Company Website

www.topedgeai.com

Company Facts

Organization Name

ConvoHut

Date Founded

2026

Company Location

Australia

Company Website

convohut.com

Categories and Features

AI eCommerce

Not specified

eCommerce Marketing

Not specified

Categories and Features

Marketing Automation

Not specified

WhatsApp Marketing

Not specified

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