CallFinder Reviews & Ratings

CallFinder

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 4 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

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What is TotalFinder?

TotalFinder is tailored for Mac users who are looking for an improved functionality from their Finder application. Although it functions much like the standard Finder, it brings additional features such as tabbed browsing, dual-pane views, and color-coded labels for better organization. It’s crucial to highlight that TotalFinder acts as an add-on, integrating seamlessly with Finder when launching TotalFinder.app, without making any permanent changes to the Finder files saved on the disk. This application is installed independently yet alters the running instance of Finder in memory, a technique I describe as TotalFinder's injection into Finder. Due to this method of operation, there is a slight possibility that TotalFinder may experience challenges with future Finder updates. Our committed team utilizes TotalFinder on a daily basis, enabling us to promptly detect and resolve any issues that may come up. Historically, updates to Finder have led to only minimal changes. Furthermore, my enrollment in Apple’s Developer Program provides me with access to beta versions of system updates, which I use to ensure that TotalFinder stays in sync with Apple's ongoing changes. By adopting a proactive approach, we work hard to provide a smooth experience for our users, ensuring that they can take full advantage of TotalFinder's capabilities without disruption. Ultimately, our goal is to enhance productivity and streamline workflow for all TotalFinder users.

What is CallFinder?

Revolutionize your quality assurance with the expertise of Speech Analytics: CallFinder's advanced speech analytics software streamlines antiquated manual QA procedures, allowing you to conserve time while delivering instant insights for informed decision-making. Focus your efforts on coaching agents about the aspects that truly resonate with both your business objectives and customer satisfaction. By leveraging this innovative technology, you can enhance the overall efficiency of your operations.

Media

Media

Integrations Supported

Integrations Supported

8x8
AT&T Office@Hand
Bright Pattern
Eleveo
Enghouse Interactive Contact Center
Five9
Genesys Cloud CX
Glia
MiContact Center Business
NiCE CXone Mpower
RingCentral RingCX
RingCentral RingEX
Ringba
SpectrumVoIP
TCN
Twilio
Twilio Flex
Xima Cloud Contact Center
Zoom

API Availability

API Availability

Pricing Information

Free
Free Version

Pricing Information

At CallFinder, we understand that every team and situation is unique, which is why we offer flexible pricing plans that can be adjusted as your business grows and your QA requirements evolve.

We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.

Supported Platforms

Mac

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TotalFinder

Company Website

totalfinder.binaryage.com

Company Facts

Organization Name

CallFinder

Date Founded

2011

Company Location

United States

Company Website

www.mycallfinder.com

Categories and Features

File Managers

Not specified

Categories and Features

Call Center

Call Logging
Call Recording
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Reporting/Analytics

Call Monitoring

Not specified

Call Recording

Archiving

Conversation Intelligence

AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Transcription
Sales Coaching
Topic Tags
Topic-Based Analytics
Win/Loss Analysis

Emotion Recognition

Speech Emotions
Written Text Emotions

Sales Coaching

Assessments
Call Recording
Goal Setting / Tracking
Onboarding
Performance Metrics

Sentiment Analysis

Not specified

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

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