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What is Trace?

Trace revolutionizes the way teams onboard new members, hand over tasks, and share knowledge. It allows you to effortlessly document best-practice workflows and step-by-step guides by automatically recording your actions in the background. With Trace, you can create comprehensive how-to guides in seconds, without the need for manual documentation. Simply hit “Start Recording,” and Trace converts your actions into a clear visual guide that can be instantly shared with your team. The guides are always updated in real time, so everyone has access to the most current information. Customize each guide with your own notes, images, and instructions, and embed them directly into your existing tools for easy access. By eliminating repetitive questions, Trace makes knowledge sharing seamless, ensuring your team can learn quickly and focus on the work that truly matters.

What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

Media

Media

Integrations Supported

Confluence
Desktop.com
Indent
Notion
Outdoo AI
Rippling
Teamstack
Usetiful
Webflow
WordPress
Zendesk

Integrations Supported

Confluence
Desktop.com
Indent
Notion
Outdoo AI
Rippling
Teamstack
Usetiful
Webflow
WordPress
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$78 Lifetime deal
Free Trial Offered?
Free Version

Pricing Information

$57.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tracework.ai

Date Founded

2024

Company Location

Singapore

Company Website

tracework.ai

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Categories and Features

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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