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What is TranWare?

Our diverse suite of innovative software solutions empowers both private and public transportation fleets to fully automate essential processes including reservation handling, scheduling, optimization, dispatching, GPS tracking, reconciliation, and billing. Featuring strong back-office modules alongside user-friendly mobile apps, the system allows users to proficiently manage both fixed and flexible routes, backed by a comprehensive customer database, detailed trip histories, and customizable reporting capabilities. This platform facilitates the organization, scheduling, and tracking of vehicles, drivers, shifts, licensing, leasing, and maintenance, while also enabling real-time monitoring of each vehicle’s status, movement, and location. Additionally, it ensures rapid and accurate CRM-based order entry that call-takers can complete in seconds, or can be effortlessly integrated through your website or our exclusive RiderApp mobile solution, which allows for pre-booking and tailored vehicle and driver requests. The versatility of this technology opens up a multitude of possibilities, promoting efficiency and improving service quality in transportation management. In today's fast-paced environment, these tools are meticulously crafted to adapt to the constantly changing requirements of the industry, ensuring that users remain ahead of the curve. As a result, businesses can expect to see significant improvements in operational performance and customer satisfaction.

What is OpsTel Speed?

Our software provides contact center operations staff with the ability to make independent adjustments to Call Taker skills configurations, removing the reliance on support teams that would normally manage these changes. It features real-time management capabilities, allowing for effective monitoring and tracking of Call Taker availability. This system ensures that contact center operations can swiftly adapt to unexpected changes in call volume and different arrival patterns. Furthermore, it facilitates the advanced scheduling of ongoing projects and initiatives. The software also permits the temporary management of Call Taker "On-Phone" availability, which allows for quick modifications to skills configurations without needing IT support. Importantly, it automatically reverts any temporary adjustments to the skills configurations, thereby upholding stability once those changes are no longer required. This holistic strategy significantly boosts operational efficiency and adaptability in the ever-changing landscape of contact center operations, ultimately leading to improved service delivery and customer satisfaction.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Universal TranWare

Company Website

www.tranware.com

Company Facts

Organization Name

OpsTel Services

Date Founded

2010

Company Location

United States

Company Website

opstel.com

Categories and Features

Fleet Management

Dispatch Management
Employee Management
GPS Tracking
Incident Reporting
Maintenance Management
VIN Lookup
Work Order Management

Public Transportation

Dispatch Management
Scheduling

Categories and Features

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