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support 1.5 out of 5 stars

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What is Trip.com?

No matter where your adventures lead you, Trip.com is here to cater to all your travel requirements. Our extensive array of services encompasses flights, lodging, vehicle rentals, and attraction tickets, guaranteeing a smooth travel experience worldwide. With a membership exceeding 400 million travelers, Trip.com offers competitive rates, enabling you to cut down on travel costs daily. By becoming a member, you can access even more substantial savings! Travel with peace of mind, knowing our devoted customer support team is ready to assist you at any time. Our multilingual representatives are equipped to help, with English support available around the clock via phone, email, or our convenient mobile application. Furthermore, with access to over 1.4 million hotels in 200 countries and regions, our vast hotel network ensures that you have a plethora of choices to enhance your travel experience. We are committed to your comfort and satisfaction, taking care of every detail of your journey, so you can focus on creating unforgettable memories. Ultimately, our goal is to make your travels as enjoyable and hassle-free as possible.

What is Ctrip?

Ctrip has positioned itself as a trustworthy travel booking platform for travelers from China and increasingly from around the world. Users can utilize Ctrip to book a wide variety of travel options, including local excursions, weekend escapes, international flights, and corporate travel arrangements. The platform’s extensive offerings cater to a wide range of needs, featuring budget-conscious choices, luxurious experiences, tailored services, and boutique solutions, thus attracting a growing user base both within China and internationally. Additionally, Ctrip is committed to bolstering its research and development in artificial intelligence and cloud technologies, channeling more resources into innovative advancements than many of its global rivals. On the customer service front, Ctrip employs approximately 10,000 agents worldwide and is complemented by advanced customer service bots powered by deep neural networks, providing support in 21 languages. This fusion of state-of-the-art technology and comprehensive service options guarantees that Ctrip remains a leader in the travel sector while continually adapting to the evolving needs of its customers. As a result, it has established a reputation not only for reliability but also for innovation in the travel booking landscape.

Media

Media

Integrations Supported

Hostel Mate
Bokun
CelerData Cloud
Cilium
Host Port
Prime Host Partners
ROLLER
Smart Order
TXGB
VenueSumo
Venus Hotel Management Software
Ynnov
bookingkit

Integrations Supported

Hostel Mate
ASI PMS
Accom Click
Check-Inn PMS
Felix
GIATA
Profitroom Booking Engine
Tashi

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Trip.com

Date Founded

2003

Company Location

Singapore

Company Website

us.trip.com

Company Facts

Organization Name

Ctrip

Date Founded

1999

Company Location

China

Company Website

pages.ctrip.com/public/ctripab/abctrip.htm

Categories and Features

Travel

Not specified

Categories and Features

Travel

Not specified

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